IT Business Analyst I-II

Texas A&M - Corpus Christi•Corpus Christi, TX

6d•Onsite

About The Position

The IT Business Analyst I-II serves as a liaison between business units and technical teams to align technology solutions with the University’s goals. The Business Analyst II performs advanced analysis, troubleshooting, and research to support reliable systems, using AI-assisted tools to streamline workflows, enhance analysis, and improve service delivery. The role assesses business needs through stakeholder interaction, maps current and future business processes, identifies improvement opportunities, and prepares business requirements and process review documentation. It develops unit test plans, supports user acceptance testing, investigates and tracks issues, and contributes to process management and metrics analysis. The analyst also responds to customer and IT inquiries, coordinates testing and implementation, documents application relationships and workflows, and develops training and knowledge-base materials. The position supports project management documentation, system issue resolution, implementation activities, system and test procedures, quality standards, and change management. It also requires ongoing professional development and responsible, ethical, and compliant use of AI in accordance with University policies and data governance standards. This position is located on campus at Texas A&M University–Corpus Christi.

Requirements

Bachelor’s degree in Management Information Systems (MIS), Information Systems, or Information Technology.
Level I: Four months of progressively responsible experience as a Business Analyst supporting the full life cycle of application development.
Level II: Three years of progressively responsible experience as a Business Analyst supporting the full life cycle of application development.
For Level II, a master’s degree in MIS, Information Systems, or Information Technology and one year of progressively responsible Business Analyst experience may be considered as a substitution for the minimum requirement.
Experience working within a higher education environment, with knowledge of university business processes and administrative operations.
Experience working with higher education enterprise platforms such as Ellucian Banner, Workday, Salesforce, DegreeWorks, or similar applications.
Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system, or water treatment system.

Nice To Haves

Demonstrated knowledge of higher education organizational structures, business practices, and supporting enterprise systems such as student information systems, academic advising, or student recruitment systems.
Experience using collaboration, documentation, project management, and/or AI-enabled tools such as Git/GitHub, ServiceNow, Visio, or AI-assisted platforms.
Familiarity with AI tools for data analysis, process automation, documentation generation, or decision support.
Excellent communication, analytical, facilitation, and stakeholder negotiation skills.
Experience developing and maintaining business and functional requirements documentation, including Business Requirements Documents, Functional Specifications, and related system documentation.
Experience conducting business process reviews, performing fit-gap analysis, and identifying critical success factors for technology implementations.

Responsibilities

Assess business needs through stakeholder interaction and map current and future business processes to identify improvement opportunities.
Develop Business Requirements Documentation and Business Process Review documentation for application modifications.
Develop unit test plans and assist business owners in developing User Acceptance Testing (UAT) cases based on requirements and process documentation.
Investigate issues, perform root cause analysis, and track issues through resolution or escalation.
Participate in Business Process Management initiatives by collecting and analyzing metrics to improve processes.
Consult with management and the Business Analyst team to ensure alignment with system design principles and emerging AI-enabled solutions.
Serve as a point of contact for customers and IT staff regarding complex questions or requests.
Act as liaison between requesting departments and IT staff to identify underlying business needs.
Execute and coordinate unit testing and assist business owners with UAT.
Create documentation describing upstream and downstream applications, including data flow diagrams and logical process flowcharts.
Develop training materials and assist with Service Desk Knowledge Base documentation related to application changes.
Assist in developing and maintaining project management documentation.
Collaborate with clients and technical teams to resolve system issues affecting supported applications.
Support implementation activities, including testing coordination, documentation updates, and stakeholder communication.
Develop, document, and revise system design procedures, test procedures, and quality standards, including considerations for AI integration and governance.
Assist in implementing change management plans, including adoption of AI tools and practices.
Perform duties associated with the IT Business Analyst I classification as needed.
Maintain professional knowledge through training, professional development, and participation in relevant professional organizations.
Learn and apply emerging technologies, including AI and automation tools, to improve project and operational outcomes.
Ensure responsible, ethical, and compliant use of AI technologies in alignment with University policies and data governance standards.
Adhere to departmental policies, procedures, and internal controls, and perform other related duties as assigned.

Benefits

Medical insurance, with employee-only coverage available for $0–$30 per month after the university contribution; the university covers up to 83% of premiums for other listed coverage options.
Dental and vision insurance.
Life insurance, accidental death and dismemberment insurance, and long-term disability insurance.
Flexible Spending Account and Day Care Spending Account.
Dual Career Partner Program.
On-campus wellness opportunities.
Counseling, work-life assistance, financial resources, and legal resources.
Public Loan Forgiveness and book scholarships.
Tuition benefits, including 100% tuition coverage for up to 18 credit hours per fiscal year, subject to applicable rules.
Retirement through the Teacher Retirement System of Texas or Optional Retirement Plan, with voluntary tax-deferred account/deferred compensation options.
At least eight hours of vacation paid time off per month.
Eight hours of sick leave per month.
Eight hours of paid birthday leave.
12–15 paid holidays each year.
Professional development opportunities.