IT Business Analyst

SubCom•Newington, NH

6d•Onsite

About The Position

The IT Business Analyst supports IT strategies and technology solutions that advance SubCom’s business objectives. The role works with business stakeholders to define scope and requirements, research and evaluate solutions, identify appropriate features, and establish value propositions. The analyst also works with implementation teams to document and test system solutions and assess whether expected return on investment is achieved. The position reports to the Manager of IT Project Management and is located in Newington, New Hampshire. It involves business process analysis and improvement, solution evaluation and implementation, project and workstream coordination, documentation, testing, troubleshooting, training, and ongoing application lifecycle support. The role also applies AI, automation, analytics, and Copilot technologies to improve business processes, decision-making, and productivity.

Requirements

Strong business analysis, process improvement, and requirements-gathering skills.
Excellent analytical, problem-solving, and decision-making abilities.
Experience evaluating, implementing, and supporting business applications and technology solutions.
Strong project management, organizational, and multitasking skills, including the ability to manage competing priorities.
Effective written, verbal, facilitation, and stakeholder communication skills.
Experience creating process, requirements, testing, training, and system documentation.
Knowledge of software development, implementation, testing, and system upgrade methodologies.
Ability to analyze data and leverage AI, automation, and business intelligence tools to drive operational improvements.
Proficiency with Microsoft 365, Copilot, and other business productivity applications.
Must be legally authorized to work in the United States; employment eligibility verification is required at hire.
Visa sponsorship is not available.
Applicants must attach a resume; applications without a resume cannot be considered.

Responsibilities

Analyze and document business processes, including steps, stakeholders, systems, effort, cycle times, and return on investment, and identify opportunities to improve efficiency, quality, and business value.
Evaluate and recommend technology solutions based on business needs, functionality, costs, risks, and expected benefits.
Develop business cases, project charters, requirements documentation, process maps, and other project artifacts.
Engage with software vendors and service providers, support solution evaluations, participate in contract discussions, and assist with pricing and licensing reviews.
Lead or support projects and technical workstreams; develop and maintain project plans, schedules, risks, dependencies, and status reporting.
Coordinate solution implementation with internal teams and third-party partners to support successful delivery and adoption.
Document functional and non-functional solution designs, business workflows, and system configurations.
Develop, execute, and manage testing strategies, test plans, test scripts, and defect resolution processes.
Troubleshoot solution issues during implementation and stabilization with business users, vendors, and technical teams.
Support business application upgrades, enhancements, and system lifecycle activities.
Develop and deliver training materials, user guides, and business process documentation to support organizational change and user adoption.
Use AI and automation technologies to improve business processes, decision-making, productivity, and solutions to business challenges.
Identify and evaluate opportunities to incorporate AI-powered tools, analytics, and Copilot technologies into business processes and workflows.
Analyze business and operational data to provide insights, measure solution effectiveness, and support continuous improvement.
Build relationships with business stakeholders, technical teams, vendors, and leadership to support successful project outcomes and ongoing support.