IT Business Analyst

The J.M. Smucker Co.•Orrville, OH

1d•Hybrid

About The Position

The Analyst, IS Business Analysis – Marketing Operations is an entry-level hybrid Business Analyst and technical operations resource supporting the Marketing Operations & Information Systems team. The role partners with business stakeholders and IS team members to support automated processes, integrations, and SaaS platforms, while assisting with requirements gathering and solution support. Working under guidance, the analyst contributes to project and run-model activities to help ensure solutions are stable, supported, and aligned with business needs. The position calls for strong communication, a customer-service mindset, attention to detail, and a willingness to learn technical systems and business processes. The position is based in Orrville, Ohio, with hybrid work arrangements requiring onsite attendance at least nine days per month, primarily during company-designated core weeks. Additional onsite attendance may be required based on business needs.

Requirements

Bachelor's degree, equivalent experience, or specialized training in Information Technology.
Experience analyzing business requirements and translating them into technical requirements.
Ability to learn new tools, systems, or technologies.
Ability to communicate clearly with technical and non-technical audiences.
Ability to follow defined processes while identifying opportunities for improvement.
Ability to manage multiple tasks with direction and guidance.
Ability to troubleshoot basic issues and escalate appropriately.
Ability to work effectively in a team-oriented environment.
Curiosity and eagerness to learn new systems, tools, and business processes.
Strong customer service mindset and ownership of work.
Attention to detail and commitment to delivering quality outputs.
Proactive approach to asking questions and seeking guidance.
Collaborative approach and appreciation for strong working relationships.

Nice To Haves

Experience working with data, systems, or SaaS platforms.
Experience with SnapLogic.

Responsibilities

Support day-to-day operations of automations, integrations, and SaaS platforms.
Participate in incident triage, ticket resolution, and business support requests; follow prioritization and escalation processes.
Help maintain service stability by identifying issues and escalating risks appropriately.
Document and help reduce recurring issues through continuous improvement; maintain and update standard operating procedures and knowledge base content.
Partner with senior analysts and stakeholders to gather and document business and functional requirements.
Support creation of process flows, requirements documentation, and test cases, and help translate business needs into requirements for technical teams.
Participate in testing by executing test cases and documenting results.
Assist with small enhancements or project workstreams under guidance.
Provide operational and functional support for SaaS tools and integrations, including SnapLogic, Power Automate, Copilot Agent Development, and prompt engineering.
Work with technical team members to troubleshoot system issues; assist with basic configuration, monitoring, and validation of integrations and automation workflows.
Escalate complex issues to senior team members or vendors when appropriate.
Learn platform capabilities, data flows, and integration dependencies.
Identify opportunities to reduce complexity, standardize processes, and improve system reliability.
Suggest improvements based on recurring support issues or inefficiencies and contribute to automation and process optimization efforts.
Participate in retrospectives or team discussions to capture learnings and improve outcomes.
Develop working relationships with business stakeholders and IS team members; learn business processes, systems, and data flows.
Provide responsive, customer-focused support to end users and seek guidance and feedback to improve performance and skills.