IT Business Analyst

Advanced Drainage Systems•Hilliard, OH

6d•Onsite

About The Position

The IT Business Analyst – SYSPRO supports, administers, optimizes, and continually improves the SYSPRO ERP platform and the business processes it supports. The analyst works with stakeholders across Finance, Supply Chain, Manufacturing, Procurement, Customer Service, and Sales to identify process improvements, troubleshoot system issues, and deliver effective ERP solutions. Serving as both a business and technical liaison, the analyst translates business requirements into system solutions while supporting the reliability, performance, and integrity of the SYSPRO environment. The role supports enhancements, testing, reporting, user training, and continuous improvement initiatives intended to improve operational efficiency and business value.

Requirements

At least 3 years of direct SYSPRO ERP support and administration experience.
At least 5 years of ERP support experience in a business, ERP, functional analyst, or similar role.
Bachelor’s degree in IT, computer science, business, or a related field.
Experience gathering requirements and creating functional specifications.
Experience supporting ERP implementations, upgrades, and enhancements.
Experience with manufacturing, supply chain, order management, and/or finance processes.
Experience with reporting and analytics tools, including SQL-based reporting.
Familiarity with ITSM practices; ITIL is preferred in the qualifications section.
Knowledge of ERP integrations, APIs, EDI, and related business systems.
Strong understanding of ERP testing, change management, and SDLC processes.
Ability to manage multiple priorities in a fast-paced environment.
Ability to translate technical concepts into business language.
Continuous improvement and process optimization mindset.
Curiosity and willingness to learn modern technologies and business processes.
Effective collaboration with IT, business, and vendor teams.
Excellent written and verbal communication skills.
Knowledge of ERP reporting, data analysis, and business intelligence.
Strong analytical and critical-thinking skills.
Strong customer service mindset.
Strong relationship management and communication skills.
Strong SYSPRO ERP and business process knowledge.
Willingness to drive and embrace change.

Nice To Haves

Manufacturing or industrial experience preferred.
ITIL is preferred.

Responsibilities

Align ERP solutions with the organization’s mission, operations, structure, and goals.
Analyze and improve business processes across manufacturing, supply chain, order management, finance, and customer service.
Build stakeholder relationships and serve as a trusted ERP advisor.
Configure and maintain SYSPRO modules, workflows, forms, dashboards, and reports.
Coordinate issue resolution with users, IT teams, vendors, and support partners.
Create and maintain documentation, SOPs, training materials, and knowledge articles.
Build functional specifications and support technical designs for enhancements, integrations, and customizations.
Identify ways to use SYSPRO capabilities to improve organizational performance.
Lead root cause analysis and drive permanent corrective actions.
Maintain ERP data integrity by identifying and correcting data-quality issues.
Manage SYSPRO incidents, requests, and enhancements in ServiceNow.
Meet service levels and communicate statuses, impacts, and resolutions.
Monitor performance and recommend improvements to efficiency, scalability, and business value.
Partner with stakeholders to define requirements and recommend efficient SYSPRO solutions.
Serve as the primary IT contact for SYSPRO support, configuration, enhancements, and optimization.
Support ERP implementations, upgrades, acquisitions, integrations, and transformation initiatives.
Support ITSM change, release, and problem management processes.
Support test planning, execution, defect management, and user acceptance testing.
Train users on new functionality, enhancements, and best practices.
Troubleshoot ERP issues with internal IT teams and external vendors.