IT Business Analyst

City of Thousand Oaks • Thousand Oaks, CA

2d

About The Position

The City of Thousand Oaks is hiring an IT Business Analyst to support business process improvement, technology modernization, and operational alignment across City departments. The position serves as a liaison among operational stakeholders, management, technical teams, vendors, and consultants to help ensure enterprise technology initiatives align with City business needs and service-delivery objectives.

The IT Business Analyst analyzes current business processes, identifies operational challenges and improvement opportunities, and develops requirements and documentation to support technology solutions. The role facilitates stakeholder discussions, documents current- and future-state workflows, coordinates testing and implementation, and supports governance, procurement, vendor coordination, change management, and user adoption. The successful candidate will use analytical, facilitation, communication, and relationship-building skills, exercise independent judgment, and work effectively with technical and non-technical stakeholders across departments.

Requirements

• Bachelor’s degree from an accredited college or university, with major coursework in business administration, public administration, organizational leadership, communications, information systems, management information systems, project management, or a related field.
• Two years of progressively responsible professional experience in business analysis, operational analysis, workflow design, project coordination, or related technology and operational functions.
• Valid Class C California driver’s license.
• Strong analytical, facilitation, communication, and relationship-building skills.
• Ability to work effectively across departments with technical and non-technical stakeholders.
• Professionalism, independent judgment, attention to detail, and a customer-service mindset.

Nice To Haves

• Experience developing Business Requirements Documents.
• Experience facilitating stakeholder discussions.
• Experience supporting technology procurement.
• Experience contributing to cross-functional enterprise initiatives.

Responsibilities

• Analyze business processes, workflows, and service-delivery needs; recommend improvements and technology-enabled solutions.
• Gather, document, and validate business, operational, and technical requirements for enterprise initiatives.
• Develop Business Requirements Documents, workflow diagrams, process maps, and related project documentation.
• Serve as a liaison among City departments, management, technical teams, vendors, and consultants to advance enterprise technology and modernization initiatives.
• Facilitate stakeholder meetings and workshops with departments, technical teams, vendors, and consultants.
• Lead project activities, including testing, issue tracking, implementation support, and stakeholder communication.
• Support technology governance, procurement, vendor coordination, change management, training, and user adoption.
• Prepare project status reports, presentations, and recommendations for management and stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level