IT Business Analyst
About The Position
The IT Business Analyst supports product owners and bridges business needs and delivery teams by providing context, translating priorities into requirements, and ensuring solutions align with business goals. The role leads projects associated with reporting, analytics, and applications for the Containerboard business, and is responsible for the delivery and rollout of key business reporting and analytics solutions and applications. The analyst partners with business counterparts and managed service providers, documents business context, advises on solutions that support business outcomes, and helps agile teams understand the business benefits and objectives behind user stories, features, and projects. The role also assists product owners with requirements development, scope discussions, and validation that business requirements are met. Under general direction, the position formulates system scope and objectives based on user needs, business systems, and industry requirements; supports business-process redesign and documentation; translates customer requirements into functional or technical specifications; and evaluates how technology choices affect current and future business outcomes. The position may lead selected assignments, coordinate resources, prepare simple project plans, report project status, and instruct or direct business analysis personnel.
Requirements
- Bachelor's degree, preferably in computer science, business, or another technical field.
- 4+ years of IT experience.
- 1–3 years of product management, business analysis, or other relevant technical or functional experience.
- Experience in a technical product environment and knowledge of technology, systems, industry trends, business strategy, and product goals.
- Ability to define system scope and objectives based on user needs, business processes, and industry requirements.
- Ability to support business-process redesign and documentation for technology solutions.
- Ability to translate high-level customer requirements into functional or technical specifications.
- Understanding of end-to-end system behavior and downstream functional impacts of system changes.
- Ability to educate IT teams about business direction, goals, and requirements drivers.
- Ability to analyze systems end to end and evaluate how technology choices affect business outcomes.
- Experience with or ability to learn business intelligence tools and technologies, such as SAP BW, SAP Analysis for Office, Fabric, Power BI, Power Automate, and Power Apps.
- General understanding of relational database structures and SQL syntax, with ability to query, analyze, and validate data.
- Ability to learn and understand new technologies that improve business performance, including AI assistants such as Copilot, Claude, and GitHub.
- Ability to build relationships with business partners and seek input from decision makers and stakeholders on technology-solution issues.
- Excellent communication skills and ability to translate technical concepts for non-IT audiences.
- Understanding of SAP APO Planning & Scheduling, SAP Deliver, the IP Supply Chain operating model, and supply chain concepts.
- Competencies: Action Oriented, Plans and Aligns, Nimble Learning, Drives Results, Customer Focus, Manages Ambiguity, Resourcefulness, and Communicates Effectively.
Responsibilities
- Lead projects associated with reporting, analytics, and applications for the Containerboard business.
- Translate business and customer objectives into specific requirements and write user stories requiring substantial business context.
- Help agile development team members understand the business benefits and objectives behind user stories, features, and projects.
- Facilitate scope-change discussions and provide recommendations to product owners.
- Assist product owners in validating that business requirements are met.
- Share and document business context and expertise with managed service providers to help ensure business needs are met.
- Build partnerships with business counterparts and advise on solutions that support business outcomes.
- Deliver and roll out key business reporting and analytics solutions and applications.
- Formulate and define system scope and objectives based on user needs and understanding of business systems and industry requirements.
- Participate in business-process redesign and documentation for new or upgraded technology.
- Translate high-level customer requirements into functional or technical specifications as needed.
- Educate IT teams on business direction, goals, and drivers behind requirements.
- Conduct systems analysis while considering the business implications of technology in current and future business environments.
- Lead or assist with user acceptance testing.
- May instruct, direct, and check the work of business analysis personnel.
- May lead selected assignments, including preparing simple project plans, coordinating multiple resources, and reporting project status.
Benefits
- Medical, dental, and life insurance
- Flexible Spending Accounts
- Short-term and long-term disability
- 401(k)
- Company-funded retirement contributions
- Paid Time Off
- Education and development, including tuition reimbursement
- Student Loan Repayment Assistance
- Voluntary benefits, including home, auto, vision, and pet insurance
- Participation eligibility in annual and long-term incentive plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
