IT Business Analyst

Randolph Brooks Federal Credit Union•San Antonio, TX

23h•Hybrid

About The Position

Randolph-Brooks Federal Credit Union is seeking an experienced IT Business Analyst to work with business product owners to identify business needs and recommend solutions. The analyst assesses current business processes and practices, collaborates with internal and external technical teams to evaluate solution feasibility, and documents project scope, specifications, and high-level design. The role may also work with business units to prepare and submit business cases. The analyst follows established guidelines and documented business best practices under the immediate supervision of the IT Application Support Manager, ensuring solutions align with strategic business objectives. The position offers a hybrid remote/onsite schedule after a training period, whose duration may vary. Training takes place at the RBFCU Administrative Service Center in Live Oak, Texas. Employees working from home must have a reliable internet provider, be able to connect directly to their modem by Ethernet, and maintain a safe, suitable, distraction-free workspace.

Requirements

High school diploma or GED with 5 years of relevant experience.
At least 1 year of experience in a Systems Analyst, Business Lead, or Application Support role.
At least 2 years of experience with banking or credit union software applications.
At least 3 years of experience in a business specialty relevant to financial institution operations, such as lending, finance, audit, or member service; alternatively, an appropriate combination of education and experience in an IT- or business-related field.
Strong analytical and problem-solving skills, including the ability to break down complex problems quickly.
Ability to meet and set deadlines while handling changing priorities.
Strong communication and presentation skills, with the ability to communicate clearly and concisely, orally and in writing.
Basic understanding of the Software Development Life Cycle.
Proficiency with Microsoft products such as Word, Paint, Excel, MS Project, and Visio.
Ability to meet RBFCU's stated minimum internet connection requirements for remote work, have a reliable home internet provider and connect directly to the modem by Ethernet, and provide a safe, suitable, distraction-free home workspace.

Nice To Haves

Associate degree in Business or Information Systems.

Responsibilities

Lead scope and requirements-gathering sessions with business product owners, subject matter experts, end users, IT colleagues, vendors, and management to analyze process gaps and ensure business requirements and specifications are met and documented.
Serve as a subject matter expert for one or more assigned business units, providing guidance, analysis, and process expertise.
Participate in design review meetings to ensure designs support robust, secure, and reliable applications aligned with organizational initiatives.
Research escalated user incidents and provide resolution within the applicable service-level agreement.
Develop project test documentation and execute test cases to validate system changes, including product configuration, user permissions, and system processing variables.
Participate in planning and conducting User Acceptance Testing with the business unit.
Maintain required documentation of project approvals and implementations.
Apply fully tested and approved changes to the core production environment.
Independently manage small- to medium-scale projects and support project management by estimating assigned project tasks and reporting changes to the manager on large-scale and enterprise projects.
Maintain relationships with core processing vendors and support teams; monitor vendor communications about upcoming system releases, updates, and fixes, and communicate relevant opportunities to business units.
Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.