(Sr./Lead) Business Analyst I (II)

PJM•Audubon, PA

8d•Hybrid

About The Position

The Business Analyst supports Implementation Leads in coordinating activities related to FERC Order compliance. The role ensures regulatory requirements are accurately identified, traced to the source order, and aligned with software and business requirements throughout the project lifecycle. The Business Analyst maintains traceability and demonstrates compliance after implementation, documents necessary processes, collaborates with divisional teams, and may review, update, or develop system mapping diagrams to clarify the impact of system changes. The role involves understanding business needs related to FERC Order implementation, proposing data-driven solutions, facilitating communication, and ensuring projects deliver business value. It combines strategic and tactical work requiring technical, analytical, and interpersonal skills. The Business Analyst also participates in monthly team meetings to share knowledge and align on best practices, tools, guidelines, and processes. The position is hybrid in Audubon, Pennsylvania.

Requirements

Bachelor of Science in Information Technology, Business Administration, or equivalent work experience.
At least 5 years of experience as a Business Analyst on projects or initiatives.
Ability to produce high-quality work products with attention to detail.
Ability to communicate effectively in a team environment and with management, peers, and customers.
Experience in quantitative and qualitative analysis.
Verbal and written communication skills.
Ability to use Microsoft Office Suite, including MS Word, MS Excel, and MS PowerPoint.
Experience documenting and improving business processes.
Ability to develop strong relationships across multiple departments and divisions.
Ability to work in a team as a member or leader.
Ability to work independently and to train, guide, or assist others with complex assignments.
Ability to work with parties who may have conflicting interests and build confidence while developing solutions to complex concerns.
Ability to understand business needs while establishing and maintaining customer trust and confidence.

Nice To Haves

MBA.
Experience with PJM operations, markets, and planning functions.
Experience supporting any PJM Committees.
Project Management Professional (PMP) certification.
Certified Business Analyst Professional (CBAP) certification.
Certified Scrum Product Owner (CSPO) certification.
PMI Certified Agile Practitioner (PMI-ACP) certification.
Certified Scrum Master (CSM) certification.

Responsibilities

Assist Implementation Leads with tracking project progress, timelines, and risks.
Support business case development for new implementations or initiatives.
Analyze high-impact business projects to define objectives, scope, and deliverables in support of the project team.
Collaborate with business users, product owners, managers, and other stakeholders to identify and define business needs and objectives.
Elicit, document, and validate business requirements.
Analyze current business processes and identify areas for improvement.
Create process models, workflow diagrams, and other visual representations of business processes.
Document business requirements, use cases, user stories, and functional specifications related to FERC Order implementations.
Serve as the primary point of contact between business stakeholders and technical teams; communicate requirements to development teams and maintain alignment on project objectives.
Understand how business requirements affect related NERC, FERC, Operating Agreement, and other compliance entities for supported divisions.
Document requirements matrices to demonstrate adherence.
Identify implementation performance metrics and provide data-driven insights to optimize processes.
Analyze performance metrics and user feedback and recommend process improvements or system enhancements.
Provide report and dashboard templates to support decision-making.
Establish business analysis approaches, review key deliverables, mentor less-experienced analysts, and promote consistent analysis practices.
Develop and maintain customer-focused relationships while ensuring appropriate controls and adherence to processes and standards.
Develop content for and participate in monthly BA meetings covering best practices, support tools, and changes to guidelines and processes.
Support implementation of business process changes, communicate changes to stakeholders, and ensure appropriate training.
Identify risks and help mitigate them during the change process.
Ensure business analysis activities support the organization’s broader strategic goals.
Stay current on industry trends, methodologies, and best practices to improve business analysis effectiveness.
Provide support to other Business Analysts as needed to ensure high-quality business support.
May participate in stakeholder processes.