Sr. Telecommunications Analyst I (II)
About The Position
The PJM Telecommunications Analyst manages and maintains PJM’s telecommunications assets, tracking the operational status of voice and data infrastructure both internally and externally. The role requires working independently on complex tasks and projects involving people and technology across different areas of the business. The analyst maintains documentation and change information for telecommunications systems and platforms, monitors circuit utilization and requirements, and identifies opportunities to reduce costs and improve services. The role also covers asset life-cycle activities, service and circuit orders or cancellations, mobile devices, teleworker services, security practices, vendor contracts and proposals, service-level agreements, and budget forecasts and audits. The analyst researches and designs solutions, develops standards for reliable data and voice links, and provides technical advice and support to ITS customers while building strong client relationships. The position is hybrid in Audubon, Pennsylvania, with an expectation to work onsite each week. It includes an on-call rotation, during which the analyst must be within an hour’s drive of PJM.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
- At least 4 years of experience with systems management, telecommunications support, and telecommunications systems administration.
- Ability to produce high-quality work products with attention to detail.
- Ability to communicate effectively in a team environment.
- Experience in quantitative and qualitative analysis.
- Verbal and written communication skills.
- Ability to use Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience with British Telecom bulk turret or an equivalent system.
- Experience with other telecommunications systems, such as voice recording systems and mass communication systems.
- Experience with Cisco Call Control and Unified Communications platforms, such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Expressway Series gateways, and Cisco IP phones.
Nice To Haves
- Master’s degree in Business Administration (MBA).
- Experience or familiarity with Cisco-based network technologies, including routers, switches, and firewalls.
- Experience with PJM operations, markets, and planning functions.
- Experience supporting PJM Committees.
- Experience or knowledge of Critical Infrastructure Protection (CIP) requirements.
Responsibilities
- Maintain current documentation for all telecommunications systems.
- Track vendor contracts for service-level agreement compliance and expiration.
- Assist with the department budget process, including forecasts and auditing.
- Monitor telecommunications circuit utilization and requirements, and suggest cost-reduction initiatives and service improvements.
- Perform life-cycle tasks for new and existing assets and consult on telecommunications services, including ordering and canceling circuits, mobile devices, and teleworker services.
- Implement, administer, and audit telecommunications security practices for compliance with corporate security standards.
- Evaluate telecommunications assets and identify how to protect them.
- Research and design solutions.
- Maintain and communicate change information for all telecommunications platforms.
- Develop and maintain service-level agreements.
- Evaluate vendor proposals related to telecommunications to be developed and utilized.
- Provide technical advice and assistance to ITS customers using business knowledge and technical expertise.
- Propose and implement standards for reliable operation of data and voice telecommunications links.
- Build strong relationships with ITS business-area clients by providing responsive, professional customer support; owning, resolving, and communicating issues; and meeting needs, requirements, and deadlines.
- Participate in an on-call rotation and remain within an hour’s drive of PJM while on-call.
- Work onsite each week as part of the hybrid arrangement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
