Telecommunications Representative I

HHC•Indianapolis, IN

About The Position

The Telecommunications Representative manages critical hospital and emergency communications for Eskenazi Health. The role operates the hospital switchboard, responds to urgent overhead announcements, sends emergency and medical notifications, and coordinates secure messaging and on-call information for clinical staff. It also supports disaster communications when the Fifth Third building loses power. Eskenazi Health is the public hospital division of the Health & Hospital Corporation of Marion County. It provides primary and specialty care at a 327-bed hospital, outpatient facilities on and off its downtown campus, and 10 health center sites throughout Indianapolis. The organization emphasizes its mission to Advocate, Care, Teach and Serve, with special attention to Marion County’s vulnerable population.

Requirements

Completion of a high school education or equivalent (GED).
At least two years of experience as a phone operator.
Effective verbal and written communication skills.

Responsibilities

Contribute to Eskenazi Health’s mission and model its values.
Operate the switchboard and respond immediately to Code Blue, Rapid Response, Code Orange, and other urgent overhead announcements.
Send notifications for Stroke One, STEMI, IR, and Neuro IR events.
Operate switchboard equipment for incoming, outgoing, and interoffice calls.
Perform clerical duties related to hospital communications services.
Answer inquiries about inpatient status and the hospital complex; refer calls and take or relay messages for staff.
Securely message personnel using Epic.
Answer callers’ questions according to policy and use discretion when directing callers to departments.
Update files listing medical services and key personnel, including separate listings for residents, as directed.
Maintain the daily medical services and key personnel file in the computer system on night shifts.
Configure, provision, and maintain hospital user accounts within AMS/American Messaging Systems.
Keep on-call caregiver lists current for inpatient and outpatient clinical areas.
Know alarm locations and implement codes accurately and immediately; ensure designated parties are notified and follow up to confirm the primary team has responded.
Respond to emergency medical 911 dispatches, ask vital questions, and provide instructions for emergency medical calls.
Use Eskenazi Health systems to provide callers with appointment information, patient location, and patient condition.
Use the SharePoint/Active Directory archival system for department and clinic contact information.
Serve as the disaster location for Health Connections and Specialty Connections when the Fifth Third Bank Building loses power.
Maintain department and clinic contact information in the eHub intranet.
Maintain individual contact information in Active Directory, which feeds the eHub phone directory.
Use Everbridge to send emergency communications and Responder 5 to send Code Blues.
Manage individual and group pagers, including creating, deactivating, and exchanging pagers; setting up AMS Connect; and purchasing and returning pagers.