Telecommunications Representative

UR Medicine Thompson Health • Canandaigua, NY

5d

About The Position

The Telecommunications Representative operates the telephone control board and paging system, dispatches incoming calls, and pages internal and external staff, including on-call clinical staff, during and after regular business hours. The role coordinates telecommunications systems across Thompson Health System, including telephone, voicemail, pager, cell phone/Nextel phone, and public address paging systems.

The representative needs in-depth knowledge of the health system’s switchboard and telecommunications procedures, must remain calm during stressful situations such as announcing a Code, and must flexibly prioritize assignments. The position involves working independently and as part of a group while protecting confidential information related to patients, associates, and the health system.

This is a full-time evening position scheduled Thursday through Monday, 3 p.m. to 11 p.m., including weekends and holidays. The pay range is $18.55–$22.00, with starting pay based on experience.

Requirements

• High school diploma or equivalent.
• Previous operator/switchboard and customer service experience.
• Basic computer skills and knowledge of Microsoft products.
• Ability to remain calm in stressful situations, including calling a Code over the public address system.
• Ability to make flexible decisions and prioritize assignments.
• Ability to work independently and within a group.
• Ability to maintain confidentiality of sensitive information.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Operate the telephone control board and paging system.
• Dispatch incoming calls.
• Page internal and external staff, including on-call clinical staff, during and after regular business hours.
• Coordinate the operation of telephone, voicemail, pager, cell phone/Nextel phone, and public address paging systems.
• Protect confidential information concerning patients, associates, and the health system.
• Prioritize assignments and work independently and as part of a group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED