Telecommunications Field Service Representative (FSR)

Trace Systems•Anchorage, AK

2d•Onsite

About The Position

Trace Systems is seeking a motivated, technically proficient Telecommunications Field Service Representative (FSR) to provide hands-on technical support for the Missile Defense Agency (MDA) architecture supported by the Defense Information Systems Agency (DISA) at Eareckson Air Station, Alaska. The FSR is the on-site technical representative responsible for circuit installations, upgrades, network connectivity, troubleshooting, and other operational needs identified by the government customer. The role requires a customer-focused professional who can coordinate technical activities, execute installation requirements, resolve connectivity issues, and ensure infrastructure changes are completed efficiently and in accordance with established procedures. The FSR serves as a key link between the government customer, engineering teams, service providers, and program management, supporting the availability, reliability, and operational readiness of mission-critical communications infrastructure. The position also supports maintenance, network modifications, equipment installations, technology refresh initiatives, and other mission-related tasks as directed.

Requirements

Active, in-scope U.S. Government-issued Secret clearance, at minimum.
U.S. citizenship is required due to the nature of the work and contract requirements.
Experience supporting telecommunications, network infrastructure, circuit installations, or enterprise communications systems.
Working knowledge of network connectivity concepts, telecommunications circuits, and associated troubleshooting methodologies.
Ability to perform hands-on technical work in an operational government or military environment.
Strong troubleshooting, analytical, organizational, and problem-solving skills.
Ability to coordinate technical activities among government personnel, service providers, engineering teams, and other stakeholders.
High school diploma.

Nice To Haves

Strong written and verbal communication skills and the ability to interact professionally with government customers.
Ability to work independently, manage competing priorities, and complete assigned tasks with minimal supervision.
Proficiency in documenting technical activities, maintaining accurate records, and communicating status updates.
Experience supporting DISA, MDA, Department of Defense (DoD), or other federal government telecommunications and network infrastructure programs.
Familiarity with DISA circuit provisioning, circuit activation, service delivery, and troubleshooting processes.
Experience supporting mission-critical communications infrastructure at a military installation or government facility.
Experience coordinating telecommunications service providers and managing circuit implementation activities.
Familiarity with network testing equipment, connectivity validation, and telecommunications troubleshooting tools.
Experience supporting network modernization, infrastructure upgrades, and technology refresh projects.
Relevant industry certifications, such as CompTIA Network+, CCNA, or equivalent networking and telecommunications credentials.

Responsibilities

Perform hands-on support for circuit installations, activations, upgrades, and infrastructure changes supporting the MDA architecture.
Coordinate and execute circuit turn-ups, testing, troubleshooting, and acceptance activities in support of DISA and government customer requirements.
Provide on-site technical assistance for telecommunications and network connectivity issues; identify root causes and implement corrective actions.
Serve as the primary on-site technical point of contact for government personnel needing circuit-related assistance and infrastructure support.
Coordinate with DISA, telecommunications service providers, engineering personnel, and other stakeholders to facilitate circuit provisioning, implementation, testing, and restoration.
Support planned maintenance, network modifications, equipment installations, and technology refresh initiatives.
Respond to government customer requests and help resolve technical issues affecting network availability or mission operations.
Validate circuit functionality and connectivity after installations, upgrades, maintenance, and service restoration.
Maintain accurate technical documentation, including circuit information, installation records, test results, configuration details, and maintenance activities.
Track service requests, technical issues, circuit implementation status, and outstanding actions through resolution.
Follow government procedures, security requirements, change management processes, and applicable technical standards.
Provide technical status updates and communicate project progress, potential service impacts, and operational concerns to the government customer and program leadership.
Support additional technical requirements and mission-related tasks as directed by the government customer or program management.