Field Service Representative (FSR)

Advanced Technology Systems Company • El Paso, TX

13d

About The Position

Advanced Technology Systems Company (ATSC) is seeking a Field Service Representative with experience in Intelligence Surveillance Reconnaissance (ISR) systems to support ATSC programs in the El Paso, Texas region. The position works closely with Engineering, Production, Supply Chain, and Program Management, and reports to the Training Manager.

The representative will help develop information for Safety Manuals and Technical/User Manuals and receive training in technical areas including electrical systems, communications, radio, cameras, IT networking, vehicles, and mechanics. The role also works directly with Production and Program Management, resolves service issues, communicates project information, and builds trusted working relationships. Work is typically performed outdoors, and travel to field sites—and potentially overseas—is required.

ATSC states that it is committed to creating a diverse environment and is an Equal Opportunity/Affirmative Action Employer.

Requirements

• Associate degree in an applicable field of study, or two years of military experience with an ISR program as an Operator, Field Service Representative, or Instructor may be used in lieu of the degree.
• Experience within a DOW program.
• Proficiency with Microsoft Office Suite, specifically PowerPoint and Word.
• Self-motivated and able to work independently or as part of a team.
• Maintain confidentiality and safeguard company intellectual property.
• Ability to interface with VIPs, personnel, international executives, and others.
• Ability to multitask and adapt in a fast-paced environment.
• Detail-oriented, with strong follow-through and organizational skills.
• Good writing, technical, analytical, and problem-solving skills.
• Must be able to obtain and maintain a Government Security Clearance; Secret Clearance is preferred.
• Valid U.S. passport.
• Willingness to travel to field work sites; overseas travel may be required.
• Able to read, write, and speak English.
• While performing job duties, regularly able to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear, and see.
• Ability to lift 15–25 pounds.

Nice To Haves

• Instructor or Trainer certifications.
• Secret Clearance.

Responsibilities

• Help develop information necessary to publish Safety Manuals and Technical/User Manuals, and receive training as a field service representative.
• Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, and mechanics.
• Work directly with the Production Team.
• Work directly with Program Management, helping where needed.
• Resolve service issues by determining their cause, selecting and explaining the best solution, and expediting corrective actions.
• Build sustainable relationships of trust through open and interactive communication.
• Attend regular status meetings as directed and effectively communicate relevant project information.
• Resolve or escalate issues in a timely fashion.
• Communicate difficult or sensitive information tactfully.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree