Field Service Representative (FSR) Engineer

ALL.SPACE

About The Position

ALL.SPACE develops software-defined smart satellite terminals that connect across multiple networks and orbital systems, supporting resilient communications on land, at sea, and in the air. The Field Service Representative (FSR) Engineer supports customers with terminal deployment, technical integration, operational validation, and ongoing service support. The role ensures ALL.SPACE solutions are installed successfully, perform reliably, and meet mission-critical customer expectations.

Requirements

Bachelor’s degree in Engineering or STEM, or equivalent industry or military experience.
8 years of SATCOM experience in a field environment supporting military or defense services.
Strong understanding of satellite networks (GEO, MEO, LEO) and satellite modems such as iDirect and Comtech.
Familiarity with test equipment such as spectrum analyzers, power meters, and network analyzers.
Experience working with military or DoD stakeholders.
Security clearance or eligibility to obtain one is required for defense-related projects.
Willingness to travel extensively and work in remote or challenging environments.

Nice To Haves

Experience with IP networking, Linux, and RF troubleshooting.
Military service experience.

Responsibilities

Install, configure, and commission ALL.SPACE terminals and associated modem and IP equipment.
Lead on-site fault diagnosis and resolution for ALL.SPACE antennas.
Perform in-field software releases, updates, and routine maintenance.
Document service activities through installation reports, maintenance logs, and technical issue records.
Lead customer demonstrations and extended field-service trials, including CoTP and CoTM support, to validate customer success factors.
Deliver customer training covering terminal installation, operation, and maintenance.
Conduct site surveys and provide technical integration support for ALL.SPACE terminal deployments.