Sr. Telecommunications Analyst I (II)

PJM•Audubon, PA

6d•Hybrid

About The Position

The PJM Telecommunications Analyst is responsible for managing and maintaining PJM’s telecommunications assets and tracking the operational status of voice and data infrastructure, both internally and externally. The role requires working independently on complex tasks and projects involving people and technology across various areas of the business. The position uses business knowledge and technical expertise to advise and assist ITS customers, maintain reliable telecommunications services, evaluate and protect telecommunications assets, and build strong relationships with business-area clients through responsive, professional customer support. The role is hybrid in Audubon, Pennsylvania, with a requirement to work onsite each week. It includes an on-call rotation, during which the analyst must remain within an hour’s drive of PJM.

Requirements

Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
At least 4 years of experience with systems management, telecommunications support, and telecommunications systems administration.
Ability to produce high-quality work products with attention to detail.
Ability to communicate effectively in a team environment.
Experience conducting quantitative and qualitative analysis.
Verbal and written communication skills.
Ability to use Microsoft Office Suite, including Word, Excel, and PowerPoint.
Experience with British Telecom bulk turret or an equivalent system.
Experience with telecommunications systems such as voice recording systems and mass communication systems.
Experience with Cisco Call Control and Unified Communications platforms, such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Expressway Series gateways, and Cisco IP phones.
Ability to work onsite each week in the hybrid arrangement.
Ability to participate in an on-call rotation while remaining within an hour’s drive of PJM.

Nice To Haves

Master’s degree in Business Administration (MBA).
Experience or familiarity with Cisco-based network technologies, including routers, switches, and firewalls.
Experience with PJM operations, markets, and planning functions.
Experience supporting PJM Committees.
Experience or knowledge of Critical Infrastructure Protection (CIP) requirements.

Responsibilities

Maintain current documentation for all telecommunications systems.
Track vendor contracts for service-level agreement (SLA) compliance and expiration.
Assist with the department budget process, including forecasting and auditing.
Monitor telecommunications circuit utilization and requirements; suggest cost-reduction initiatives and service-improvement opportunities.
Perform lifecycle tasks for new and existing assets and consult on telecommunications services, including ordering or canceling circuits, mobile devices, and teleworker services.
Implement, administer, and audit telecommunications security practices to assess compliance with corporate security standards.
Evaluate telecommunications assets and identify how to protect them.
Research and design telecommunications solutions.
Maintain and communicate change information for all telecommunications platforms.
Develop and maintain service-level agreements.
Evaluate vendor proposals for telecommunications services and solutions to be developed and used.
Provide technical advice and assistance to ITS customers using business knowledge and technical expertise.
Propose and implement standards for reliable operation of data and voice telecommunications links.
Build and maintain strong relationships with ITS business-area clients by providing responsive support, owning and resolving issues, communicating clearly, meeting needs and deadlines, and promoting goodwill.
Participate in an on-call rotation and remain within an hour’s drive of PJM while on-call.
Work onsite each week as part of the hybrid arrangement.