Lead Business Resilience Analyst

Bank OZK•Little Rock, AR

About The Position

The Lead Business Resilience Analyst collaborates with senior leaders and business unit managers to develop, implement, and maintain programs, plans, and exercises that validate recovery capabilities and support the Bank’s overall business resilience. The role helps manage the enterprise-wide Business Resilience Program, advises management on resilience risks and program elements, and supports specialists, analysts, and business partners in planning and crisis management activities. The analyst monitors Bank systems for potential disruptions, responds to disruption notifications, and may serve as incident manager for high-severity events or escalation point for other analysts. The role also supports and develops program training, testing, exercises, and action-item follow-up. Scheduled on-call responses and exercises may take place during evenings, weekends, and holidays.

Requirements

Bachelor’s degree in a job-related field or commensurate work experience.
At least 5 years of experience in crisis management, business continuity, business resilience, disaster recovery, or a related area.
At least 3 years of experience developing business continuity plans and strategies and/or managing business continuity exercises.
Certified Business Continuity Professional, Certificate of the Business Continuity Institute, or another related professional certification.
Advanced knowledge of Business Continuity concepts, frameworks, and principles.
Knowledge of Business Resilience Program Development, including creating and maintaining a testing and exercise plan.
Comprehensive knowledge of banking operations and financial services.
Comprehensive knowledge of the FFIEC IT Examination Handbook for Business Continuity Planning.
Ability to use discretion and sound judgment in decision-making and to lead the department in the absence of management.
Effective verbal and written communication skills.
Ability to work without close supervision.
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
Excellent customer service skills and the ability to maintain confidentiality.
Effective organization, critical thinking, analytical, and problem-solving skills; flexibility, initiative, creativity, and attention to detail.
Skills using computer technology and Microsoft products, including PowerApps, Power BI, SharePoint (including Nintex), Word, PowerPoint, and Excel.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

At least 4 years of experience in financial services.

Responsibilities

Assist in developing, implementing, and maintaining the enterprise-wide Business Resilience Program.
Assist with risk and threat assessments related to Business Continuity and Disaster Recovery.
Assist in developing and managing Business Continuity and Disaster Recovery plans.
Facilitate, enhance, and maintain Business and Application Impact Analyses.
Identify and implement program enhancements and efficiencies.
Advise management on Business Resilience risks, standards, regulations, recovery solutions, and program trends.
Monitor Bank systems for potential disruptions and escalate concerns to senior management when appropriate.
Respond to disruption inquiries and notifications, including scheduled on-call coverage during evenings, weekends, and holidays.
Act as incident manager for high-severity disruptions and escalate to senior management as needed.
Serve as an escalation point for specialists and other analysts handling medium- and high-severity disruptions.
Develop and provide planning and crisis management training to business resilience specialists and analysts.
Support business resilience specialists and analysts in their job functions.
Train business partners, as needed, on their roles in Business Resilience activities.
Follow response processes and procedures, identify anomalies, and escalate when deviation is needed.
Communicate and work effectively with all levels of management.
Log managed events, document test plans, and prepare accurate, succinct deliverables.
Help oversee completion of action items resulting from tests and live events.
Support the development and execution of Business Resilience exercises and testing, including events scheduled on evenings and weekends.