It Support Technician Jobs

About The Position

Requirements

• Experience working with Apple and Windows computers.
• Experience working with Google G Suite.
• Strong communication and customer service skills.
• A passion for technology and serving people.
• Ability to organize, prioritize, and multitask.
• Ability to simplify complex issues.
• Trustworthiness and the ability to handle highly confidential information confidentially.
• A service-oriented, ministry-first mindset.
• Willingness to work evenings and/or weekends for special events or emergencies.
• Ability to bend, sit, or stand for prolonged periods and lift, pull, push, and/or move up to 35 pounds.

Nice To Haves

• Built a personal gaming PC.
• Good sense of humor.
• Proven proficiency as a gamer.
• Enjoys drinking coffee.

Responsibilities

• Respond to and resolve assigned help tickets in a timely manner.
• Set up new computers for staff members.
• Troubleshoot Windows and Mac OS X operating systems.
• Perform computer hardware repairs when necessary.
• Troubleshoot, repair, and replace printers.
• Provide basic IT training for new staff members.
• Troubleshoot basic network issues and run cables as necessary.
• Create and replace ID badges.
• Travel to campuses when necessary.
• Research new technologies that could benefit the department and Church/CCA departments.
• Keep up with inventory and follow inventory policies.
• Provide the best possible customer service when serving staff members.
• Communicate consistently and effectively through help tickets.
• Attend all staff and department meetings and serve at major campus events.

Benefits

• The position may qualify for a tax-free tuition discount at Calvary Christian Academy, subject to IRS guidance and the role's material duties and responsibilities.