IT Customer Support / Field Service Technician

Allegheny Science & Technology • Idaho Falls, ID

13d • Onsite

About The Position

Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support its Department of Energy (DOE) customer in Idaho Falls, Idaho. The position is 100% onsite and follows a 9/80 schedule. The technician provides help desk and field support in the DOE-ID computing environment, troubleshooting user issues, maintaining equipment, preparing systems, and assisting with security patch deployment.

Requirements

• At least two years of experience supporting a Help Desk, Service Desk, or Field Technician environment, or an active A+ certification and at least one year of related experience.
• High school diploma at minimum.
• Strong written and verbal communication skills.
• Technical experience with Microsoft Office products.
• Experience troubleshooting hardware-related issues.
• Ability to maintain high customer service standards.
• Strong time management skills, including handling, prioritizing, and completing tasks, and arriving to work on time.
• Ability to obtain Government BAO clearance or higher and an HSPD-12 badge.
• U.S. citizenship is required.

Nice To Haves

• Active A+ certification.
• Prior experience supporting a government office computing environment in a Help Desk capacity.
• Ability to obtain a DOE L or Q security clearance.

Responsibilities

• Respond to and diagnose user problems through discussion, including problem recognition, research, isolation, and resolution.
• Use problem management databases and help desk systems.
• Answer help desk calls, enter tickets into the automated tracking system, troubleshoot customer problems, and provide assistance with major DOE-ID computing products and applications.
• Maintain desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives, and other peripheral equipment.
• Set up desktop and laptop systems in accordance with the latest standards.
• Image systems, address vulnerabilities, and assist with office setup.
• Assist with security patch distribution and ensure patches are installed properly and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED