Maritime IT Field Service Technician

Global Satcoms

2d

About The Position

As a Maritime IT Field Service Technician at Global Satcoms, you will provide technical support and on-site services to maritime clients across various regions. The role covers installation, commissioning, maintenance, and troubleshooting of satellite communications systems, IT infrastructure, and networking equipment aboard commercial vessels, offshore platforms, and other maritime assets. It also involves coordinating with remote support teams and maritime contacts, documenting work, following safety and client requirements, and providing customer training when needed.

Requirements

• Proven experience in field engineering or maritime IT support roles; a minimum of 2 years is preferred.
• Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems.
• Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices.
• Familiarity with maritime regulations, including IMO and ISPS, and the onboard IT environment.
• Ability to read technical diagrams and interpret system schematics.
• Strong communication, documentation, and customer service skills.
• Fluent in English.
• Valid seafarer’s medical (ENG1 or equivalent).
• Willingness to travel globally on short notice.

Nice To Haves

• Knowledge of additional languages, such as Spanish, French, or Arabic.

Responsibilities

• Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals such as FleetBroadband and Iridium Certus.
• Integrate IT systems, including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks.
• Provide hands-on technical support for onboard IT systems, including routers, switches, servers, Wi-Fi access points, and IoT maritime equipment.
• Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues.
• Complete site surveys, service reports, handover documents, and technical documentation in accordance with Global Satcoms’ standards.
• Follow safety protocols and client-specific requirements during onboard interventions.
• Coordinate travel, tools, and spare parts with vessel agents, ship operators, and logistics teams.
• Provide customer training and onboard support during handover when necessary.

Benefits

• Competitive field rates and project-based compensation.
• Exposure to global clients in maritime, offshore, and oil & gas sectors.
• Ongoing training and certification opportunities.
• Opportunity to work within a dynamic and fast-growing international team.
• Flexible, remote opportunity.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed