IT Support Tech
About The Position
The IT Support Technician provides technical support to church staff, volunteers, and members of the church body, with a strong emphasis on customer service and serving the needs of ministries. The role investigates, diagnoses, and resolves support issues; sets up and repairs computers and printers; supports basic network needs; and helps staff learn basic IT practices. The technician also maintains inventory, communicates through help tickets, researches technologies, and may travel to campuses as needed. This is a full-time, 40-hour-per-week, hourly non-exempt position based in Fort Lauderdale. Evening and weekend work may be required for special events or emergencies.
Requirements
- Experience working with Apple and Windows computers.
- Experience working with Google G Suite.
- Strong communication and customer service skills.
- A passion for technology and serving people.
- Ability to organize, prioritize, and multitask.
- Ability to simplify complex issues.
- Trustworthiness and the ability to handle highly confidential information confidentially.
- A service-oriented, ministry-first mindset.
- Willingness to work evenings and/or weekends for special events or emergencies.
- Ability to bend, sit, or stand for prolonged periods and lift, pull, push, and/or move up to 35 pounds.
Nice To Haves
- Built a personal gaming PC.
- Good sense of humor.
- Proven proficiency as a gamer.
- Enjoys drinking coffee.
Responsibilities
- Respond to and resolve assigned help tickets in a timely manner.
- Set up new computers for staff members.
- Troubleshoot Windows and Mac OS X operating systems.
- Perform computer hardware repairs when necessary.
- Troubleshoot, repair, and replace printers.
- Provide basic IT training for new staff members.
- Troubleshoot basic network issues and run cables as necessary.
- Create and replace ID badges.
- Travel to campuses when necessary.
- Research new technologies that could benefit the department and Church/CCA departments.
- Keep up with inventory and follow inventory policies.
- Provide the best possible customer service when serving staff members.
- Communicate consistently and effectively through help tickets.
- Attend all staff and department meetings and serve at major campus events.
Benefits
- The position may qualify for a tax-free tuition discount at Calvary Christian Academy, subject to IRS guidance and the role's material duties and responsibilities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
