IT Support Technician
Flex•San Jose, CA
•Onsite
About The Position
The IT Support Technician will be based in San Jose, California, and report to the IT Supervisor. The role supports end users by installing, maintaining, and repairing desktop and laptop hardware and software, computer peripherals, and office printers, while maintaining accurate PC asset records. The technician provides first-line assistance for computer hardware and software, printers, and network connectivity; troubleshoots end-user issues; and works with vendors and network staff to resolve problems.
Requirements
- Associate degree or equivalent experience and training; an associate degree is preferred.
- Typically requires a minimum of 8 years of related experience.
- Working knowledge of PC architecture.
- Advanced knowledge of Windows 10 and 11.
- Working knowledge of Active Directory, Mac OS, Android, and iOS.
- Advanced knowledge of imaging processes used to deploy PCs in standard environments.
- Advanced technical skills and the ability to conduct on-the-job training or guide other associates.
- Ability to move between shifts, products, and applications.
- Ability to take initiative to resolve problems and develop recommendations.
- Ability to define methods and procedures for new assignments.
Nice To Haves
- Microsoft Certified Systems Engineer certification.
Responsibilities
- Install, repair, and perform preventive maintenance on personal computers and related systems.
- Configure cellular phones for end users according to corporate specifications.
- Help determine suitable software to meet user requirements.
- Manage printer supplies other than paper.
- Install software, patches, and updates on desktops and laptops.
- Maintain accurate tracking of all assets supported by Deskside, both physically and logically.
- Provide first-line technical support for end-user computer hardware and software, printers, and network connectivity.
- Troubleshoot hardware and software failures and identify network problems related to end-user desktop or laptop computers.
- Assist the Network Administrator or Analyst with end-user network-related issues.
- Coordinate with vendors to facilitate repairs of printers, laptops, and desktops.
- May provide guidance to other non-exempt personnel and conduct on-the-job training or guide other associates.
Benefits
- Medical, dental, and vision plans
- Life insurance
- Short-term and long-term disability
- Matching 401(k) contributions
- Vacation and paid sick time
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
