IT/Office Support Technician - Boston
About The Position
CivilGrid is hiring an IT/Office Support Technician to own Boston office operations and company-wide IT support as the company grows. The position reports to the Head of People Operations and is based onsite at the Boston office, with an expectation of working from the office five days per week. Candidates must be in the greater Boston area. The technician will manage the computer fleet across offices and remote employees, including ordering, setup, tracking, returns, and replacement. They will help ensure devices are enrolled and secured through Electric AI, CivilGrid’s MDM; prepare computers for new hires; recover and wipe devices from departing employees; and resolve routine IT issues or route more complex issues appropriately. The role also supports Boston office readiness, supplies, snacks, visitors, and team events, and partners with People Operations on onboarding and offboarding. As the company scales, the technician will develop IT standards and documentation, including device standards, setup checklists, and how-to guides. CivilGrid describes its culture as fast-moving and collaborative, with direct feedback, meaningful ownership, and in-person collaboration where it matters alongside remote-friendly flexibility otherwise. The base salary range is $69,003–$81,180. Compensation also includes early-stage equity and benefits. CivilGrid offers company-funded medical, dental, and vision insurance, a health and dependent care FSA, unlimited PTO, and a 401(k) plan.
Requirements
- 2 to 4 years of experience in IT support, help desk, office coordination, or a similar operations role.
- Hands-on comfort with macOS and Windows, including setting up, troubleshooting, and resetting laptops.
- Strong organization skills to track devices, orders, and requests without letting items fall through the cracks.
- Bias to action and willingness to solve problems or find the right person to help.
- Low ego and patience.
- Clear writing, especially for instructions others need to follow.
- Ability to work onsite in the downtown Boston office and be located in the greater Boston area.
Nice To Haves
- Experience administering an MDM such as Electric AI, Jamf, Intune, or similar.
- Prior experience at an early-stage startup from Seed to Series B.
- Current or previous Genius Bar team membership is highly encouraged.
Responsibilities
- Own the computer fleet across offices and remote employees, including ordering, setup, tracking, returns, and replacement.
- Get Electric AI, the company’s MDM, running at full capacity so devices are enrolled, secure, and consistently configured.
- Prepare a Mac or PC for each new hire and recover and wipe devices from departing employees.
- Resolve everyday IT issues promptly and route more complex issues to the appropriate person.
- Keep the Boston office stocked, clean, and ready for visitors, including maintaining supplies and snacks.
- Plan and run office events for the Boston team.
- Partner with People Operations on onboarding and offboarding.
- Build and maintain IT documentation and standards, including device standards, setup checklists, and how-to guides.
Benefits
- Company-funded medical insurance, including plans at no cost to the employee.
- Company-funded dental insurance, including plans at no cost to the employee.
- Company-funded vision insurance, including plans at no cost to the employee.
- Health and dependent care FSA.
- Unlimited PTO, with a culture that expects employees to use it.
- 401(k) plan.
- Meaningful early-stage equity.
- Flexible, remote-friendly work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
