It Support Technician Jobs

About The Position

Requirements

• A two-year Technical Degree or service experience in IT Hardware, Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management
• Minimum of 2 years related experience including: installation, repair, upgrading, and troubleshooting IT equipment
• Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
• Experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
• Experience with various printer types (impact, inkjet, or laser)
• Strong Working Knowledge/Proficiency with: Android, Windows 7, Windows 10, and Windows 11, Virtual Operating Systems, MS Office (Word, Excel, and Outlook)
• Basic skills required: Punctuality, reliability, honesty and consistency
• Ability to work effectively in a team environment and interact with many departments on all levels
• Ability to work both independently and produce quality work
• Strong attention to detail and accuracy
• Strong analytical skills
• Strong written and verbal communication skills
• Good customer service skills
• Good organizational and task management skills
• Ability to work under pressure of deadlines
• Ability to manage multiple assignments and adjust to changing priorities
• Keep work areas clean and organized
• Ability to follow detailed written instructions
• Must have a valid driver’s license and a good driving record.
• Must be available to work Monday through Friday and the occasional weekend.
• Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable
• Must carry a company provided cell phone during normal work hours.

Nice To Haves

• mobile technology such as smartphones and tablets a plus
• Network / Client-Server experience preferred
• Some experience with configuring routers, switches and hubs preferred
• Any computer equipment manufacturer certifications are a plus
• A+, Network+, Security+ certification are a plus

Responsibilities

• Configure and install hardware and peripheral components such as: monitors, keyboards, printers, and disk drives
• Load specified software packages such as: operating systems, word processing, or spreadsheet programs into computer
• Ensure consistent implementation of processes including: Installation of new or replacement equipment, De-installation of existing equipment, Initial testing processes for boot-up and image load
• Perform generic and basic tests on connectivity and application launches
• Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
• Instruct users in use of equipment, software, and manuals
• Recommend or perform remedial actions to correct problems and documents issues
• Coordinate activities with support desk, network services, or other information systems groups
• Replace defective or inadequate software packages
• Perform monthly preventive maintenance on all IT equipment at supported locations
• Develop and implement ways to continuously improve support locations
• Provide updates, status, and completion information to manager, team lead and/or Team Members, via phone, email, or in-person communication
• Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit paperwork on a timely basis to department management
• Routinely work aloft on ladders and scissor lift with hand tools and test sets
• Conduct routine inventory, warehouse, shipping, and receiving duties
• Follow established company policies regarding the safekeeping and security of equipment under repair

Benefits

• Profit Sharing & 401K
• Paid Vacation & Holidays
• Team Member Discount