IT Support Technician

Pride Mobility & Quantum Rehab•North Las Vegas, NV

23d•Onsite

About The Position

Provide help desk and remote technical support to employees and on-site support for the Las Vegas facility. Troubleshoot technology issues, escalate complex problems, and assist with IT projects and infrastructure support. The role supports Microsoft 365, computers, network connectivity, internet applications, telephone systems, servers, and other end-user technology. It also involves documenting service requests, deploying and maintaining equipment, monitoring alerts, supporting production and business-critical issues, and collaborating with users and IT teams. The scheduled hours are 6:30 AM to 3:00 PM. After-hours support may be required for production or business-critical issues.

Requirements

At least 2 years of experience providing IT help desk, desktop support, or similar technical support in a business environment.
Associate degree in Information Technology, Business, or a related field; alternatively, a high school diploma or GED with at least 6 years of required experience.
Legally authorized to work in the United States without sponsorship now or in the future.
Friendly, professional, detail-oriented, honest team player.
Ability to multitask, solve problems, and prioritize in a fast-paced environment.
Ability to identify potential cybersecurity incidents and follow established security reporting and escalation procedures.
Ability to prioritize incidents and service requests according to urgency and business impact.
Ability to diagnose and resolve PC, laptop, hardware, and peripheral issues, including repairs, configuration, and upgrades.
Ability to explain technical information clearly to technical and nontechnical users.
Ability to use scripting and automation tools such as PowerShell to streamline routine support and administrative tasks.
Ability to learn and adapt to new technologies, exercise discretion and sound judgment, and work independently with minimal supervision within established guidelines.
Strong analytical skills and a drive for advancement and continuous improvement.
Intermediate working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint; Windows operating systems; Microsoft 365 applications; common end-user technologies; computer hardware, BIOS, firmware, and peripherals.
Strong web navigation and online research skills.
Strong customer service, verbal, and written communication skills.

Nice To Haves

At least 1 year of experience providing on-site IT support in a manufacturing, warehouse, or distribution environment.
At least 1 year of experience using an IT ticketing system to track, prioritize, and resolve support requests.
At least 1 year of experience supporting user accounts, access permissions, Microsoft Office, and basic Windows Server functions.
Bachelor’s degree in Information Technology, Business, or a related field.

Responsibilities

Provide first-line help desk and technical support for Microsoft 365 applications, desktops, network connectivity, internet applications, telephone systems, and related technology.
Document, track, and manage incidents and service requests in the IT ticketing system through resolution or escalation.
Provide on-site IT support for the Las Vegas facility, collaborating with facility personnel and IT teams to resolve issues, fulfill requests, deploy equipment, and communicate service impacts.
Troubleshoot and resolve PC, network, and basic Windows Server issues, escalating complex or critical issues to the appropriate support team or management.
Configure, test, deploy, maintain, and upgrade computers, operating systems, applications, peripherals, and related hardware and software.
Troubleshoot and repair PCs, printers, handheld scanners, and other end-user equipment; replace components or coordinate service as needed.
Monitor production, system, and network alerts, coordinate support resources, and communicate issues affecting business operations.
Assist system and network administrators with server, network, infrastructure, and related technology projects.
Support IT projects and collaborate with users, project teams, and departments to meet business and service requirements.
Provide after-hours support for production or business-critical issues as required.
Maintain current technical knowledge through training and professional development.
Observe safety and security rules and promptly report accidents, incidents, or injuries to management.
Complete the Annual CTPAT Security Training.
Focus on continuous improvement, demonstrate sound business judgment, and work effectively with all Pride departments to meet internal and external expectations.
Perform other duties as assigned; Pride may modify duties or assign additional duties as necessary.