Days

Chestnut Health Systems•Bloomington, IL

21d•$20 - $21•Onsite

About The Position

Chestnut Health Systems is seeking an IT Support Technician II to configure and deploy technology, troubleshoot technical issues, and support staff across the organization. The role includes independent work and collaboration on infrastructure projects, with a focus on customer service, confidentiality, and professionalism. Chestnut is an integrated health care provider offering behavioral health, primary care, research, and training services.

Requirements

At least two years of IT support experience, or an equivalent combination of an associate degree in a related field and/or professional certifications such as Microsoft or CompTIA.
Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices.
Ability to install, configure, and support hardware and peripherals, including printers and scanners, and deploy and configure Windows OS client systems.
Working knowledge of mobile devices, including smartphones and tablets.
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.
Ability to independently diagnose and resolve technical issues using documentation, web resources, and best practices.
Ability to lift 10–20 pounds regularly and up to 40 pounds occasionally for special projects.
Valid driver’s license, personal auto insurance, and eligibility for coverage under company insurance policies.
Ability to work on-site and work occasional overtime as needed.

Nice To Haves

Familiarity with macOS.

Responsibilities

Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software at staff locations.
Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools.
Follow up on and resolve IT tickets in a timely manner, and provide guidance to junior IT staff.
Provide end-user application training and ongoing support to staff.
Assist with system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager.
Manage the computer storage room and maintain accurate inventory records.
Communicate professionally and responsively in support of Chestnut Health Systems’ customer service standards.
Safeguard organizational data, including sensitive client and financial information, in accordance with company policies.
Perform additional duties as assigned by management.