IT SUPPORT TECHNICIAN (Full-Time)

Fountaindale Public Library • Bolingbrook, IL

9d • $21 - $33 • Onsite

About The Position

Under the direction of the Information Technology Supervisor, the IT Support Technician provides support for all aspects of Information Technology services to the District’s patrons and staff. This is a full-time, non-exempt position working 37.5 hours per week, with day, evening, and weekend hours. Work is performed in a typical office environment.

Requirements

• Associate’s Degree in a field consistent with the responsibilities of the position.
• One year of proven experience providing support for Information Technology systems and end users.
• Knowledge of productivity suites.
• Strong time management skills.
• Ability to work with technical jargon and translate it to the library workplace.
• Ability to exercise reasonable and independent judgment and discretion.
• Ability to manage and prioritize multiple tasks.
• Ability to adapt to and effectively implement change.
• Demonstrated ability to troubleshoot Windows and OS X software and hardware.
• Familiarity with Windows and OS X operating systems.
• Familiarity with Apple computers and operating systems.
• Familiarity with networking concepts and networking troubleshooting skills.
• Strong customer service skills.
• Ability to communicate effectively in English, orally and in writing.
• Ability to remain calm and effective in difficult situations.
• Ability to empathize and relate to the needs of all patrons.

Responsibilities

• Serve as the first responder for the internal helpdesk system and address staff Information Technology issues in a timely manner.
• Assist in monitoring Information Technology system functions and supporting their proper operation.
• Assist in creating and maintaining written documentation of department procedures.
• Assist in supporting building audio-visual and automation technology.
• Assist in training staff on Information Technology services.
• Compile and interpret statistics and prepare reports.
• Keep current with new technological procedures, processes, and equipment.
• Attend professional meetings as appropriate.
• Perform other miscellaneous duties as assigned.

Benefits

• Paid time off, including vacation, holidays, personal time, and sick time
• Pension through the Illinois Municipal Retirement Fund (IMRF)
• Health insurance, including medical, dental, and vision
• Company-paid life and AD&D insurance
• Flexible spending accounts for medical and dependent care
• NCPERS voluntary life insurance
• 457(b) plan
• Staff library card
• Employee assistance program
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree