IT Support Technician
About The Position
The IT Support Technician provides responsive, customer-focused technical support for user requests involving desktop systems, software, hardware, networking, communications, and remote connections. The technician receives, documents, prioritizes, troubleshoots, and resolves requests, owns incidents through resolution, applies temporary or permanent fixes, escalates issues when appropriate, monitors aging requests, and helps restore service promptly. The role installs, configures, tests, maintains, and repairs technology; evaluates hardware, software, and system solutions; maintains technical documentation; and recommends improvements to support procedures, response times, training, and customer satisfaction. The technician trains and coaches users, consults on business processes and technology solutions, supports user security administration and data integrity, and coordinates equipment delivery, software licensing compliance, inventory, and asset control. The position requires strong verbal and written communication, effective working relationships with technical and non-technical colleagues and customers, and discretion in protecting confidential information within NVHC systems. The technician must comply with HIPAA, OSHA, and other regulatory requirements, travel to health center locations as needed, support departmental initiatives, and complete other assignments from department leadership. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or equivalent and two years of experience in hardware/software support, or an associate degree in a related field.
- Strong verbal and written communication skills.
- Ability to build positive working relationships with technical and non-technical colleagues and customers.
- Discretion in protecting confidential information.
- Compliance with HIPAA, OSHA, and other regulatory requirements.
- Ability to travel to health center locations as needed.
Nice To Haves
- Networking and server management experience.
- Bachelor's degree in a related field.
Responsibilities
- Receive, document, prioritize, troubleshoot, and resolve user technical support requests.
- Take ownership of incidents through resolution, apply temporary or permanent fixes, escalate issues when appropriate, monitor aging requests, and help ensure timely service restoration.
- Install, configure, test, maintain, and repair technology.
- Evaluate hardware, software, and system solutions.
- Maintain technical documentation and recommend improvements to support procedures, response times, training, and customer satisfaction.
- Train and coach users and consult on business processes and technology solutions.
- Support user security administration and data integrity.
- Coordinate equipment delivery, software licensing compliance, inventory, and asset control.
- Protect confidential information within NVHC systems and comply with HIPAA, OSHA, and other regulatory requirements.
- Travel to health center locations as needed.
- Support departmental initiatives and complete other assignments from department leadership.
Benefits
- Competitive compensation with annual merit increases.
- Company-sponsored PPO medical plan and buy-up option.
- Vision and dental plans.
- 403(b) retirement plan with employer match.
- Generous time-off policy.
- Ten paid holidays plus one float holiday.
- Company-paid life/AD&D and long-term disability policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
