IT Support Technician Level 1 Plus

TeamLogic IT, Marietta, GA • Marietta, GA

12h • $42,000 - $45,000 • Onsite

About The Position

TeamLogic IT – Marietta is seeking a dependable, customer-focused Level 1+ IT Support Technician with previous professional Help Desk or Managed Service Provider experience. This full-time, in-person role supports business clients across multiple technical environments and involves independently resolving common issues, providing remote and onsite assistance, and managing assigned service tickets. The position is based in Marietta, Georgia, with occasional travel to client locations throughout the Atlanta metropolitan area; it is not remote.

The technician will support Windows computers and peripherals, Microsoft 365, identity services, basic networking, endpoint security, backups, and routine system maintenance. The role also involves client communication, ticket updates, technical documentation, and escalating complex issues with a record of troubleshooting performed. The position offers exposure to a range of business technologies and opportunities to develop toward more senior technical roles.

Salary is $42,000–$45,000 annually, based on experience and qualifications. Employees are eligible for discretionary, performance-based annual bonuses. Benefits include unlimited flexible PTO subject to scheduling and business needs, paid company holidays, professional development and technical training, and advancement opportunities. The employer does not currently provide employer-sponsored health or medical insurance.

Requirements

• At least 1 year of professional Help Desk or Managed Service Provider experience; 2 or more years is preferred.
• Demonstrated experience troubleshooting and supporting Windows-based computers in a business environment.
• Working knowledge of Microsoft 365 applications and basic administration.
• Familiarity with Active Directory or Microsoft Entra ID.
• Basic understanding of TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Experience using professional IT ticketing systems.
• Familiarity with remote access and remote troubleshooting tools.
• Ability to independently diagnose and resolve common technical problems.
• Strong written and verbal communication skills and excellent customer service and interpersonal skills.
• Ability to prioritize multiple tasks and manage time effectively.
• Strong attention to detail and commitment to technical documentation.
• Willingness to learn new technologies and expand technical capabilities.
• Currently reside in the Marietta, Georgia area or within reasonable commuting distance.
• Valid driver's license and clean driving record.
• Reliable transportation and availability to travel to local client locations as required.
• Submit an updated resume that clearly demonstrates professional Help Desk or MSP experience, including employers, employment dates, technical responsibilities, and technologies supported.

Nice To Haves

• Experience with NinjaOne RMM, Autotask PSA, remote monitoring and management tools, or IT documentation platforms.
• Experience with Microsoft 365 administration, Microsoft Entra ID, Microsoft Intune, Windows Server, Active Directory, SharePoint Online, or Microsoft Exchange Online.
• Experience with Ubiquiti networking equipment, firewalls, switches, wireless access points, or VPN configuration and troubleshooting.
• Experience with endpoint detection and response solutions, SentinelOne or similar products, or backup and disaster recovery solutions.
• CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 certifications, or other relevant IT certifications.
• Professional hands-on experience with relevant technologies; such experience is valued more heavily than certifications alone.
• Ability to support multiple clients with different technical environments, take ownership of issues, and work independently as well as with a small technical team.

Responsibilities

• Provide remote and onsite technical support to business clients.
• Troubleshoot Windows 10/11 workstations, laptops, printers, peripherals, hardware, software, operating systems, and network connectivity.
• Install, configure, and deploy computers, workstations, and business applications.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint, and assist with administration of accounts, licensing, permissions, and multifactor authentication.
• Support basic Active Directory and Microsoft Entra ID administration.
• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Assist with workstation migrations, system upgrades, and employee onboarding and offboarding.
• Identify recurring technical issues and recommend solutions.
• Monitor and respond to alerts from remote monitoring and management systems.
• Manage assigned service tickets through a Professional Services Automation platform and independently resolve common IT support requests.
• Perform routine system maintenance, patch management, and software updates.
• Investigate endpoint security alerts and assist with remediation.
• Monitor backup systems, investigate failures, and escalate issues when necessary.
• Assist with routine network equipment configuration and troubleshooting.
• Maintain accurate technical documentation, including procedures, client configurations, and ticket resolutions.
• Follow service delivery procedures and security best practices; escalate complex issues with thorough documentation of troubleshooting steps.
• Communicate professionally with clients by phone, email, remote support sessions, and onsite visits; provide timely ticket updates and explain technical issues clearly to nontechnical users.
• Manage multiple service requests while meeting service-level expectations and taking ownership of assigned tickets.
• Represent the company professionally at client locations and build positive client relationships.
• Travel occasionally to local client locations as required.

Benefits

• Annual performance-based bonuses; discretionary and not guaranteed.
• Unlimited flexible paid time off, subject to reasonable scheduling requirements, business needs, and management approval.
• Paid company holidays.
• Professional development and technical training.
• Opportunities for advancement into higher-level technical positions.
• Collaborative, supportive, small-team working environment.
• Hands-on exposure to business technologies, networking, cybersecurity, cloud computing, and IT infrastructure projects.
• Employer-sponsored health or medical insurance is not currently provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed