IT Specialist Level 1
About The Position
The IT Specialist Level 1 ensures the stable operation of the company’s in-house Microsoft infrastructure. The role involves planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware running Windows operating systems. The specialist also handles escalated end-user hardware and software support issues and provides staff training where required. The position manages and supports servers and their associated operating systems and software, including email, print, database, RDS, IIS, and backup servers. It also provides escalated end-user support for phones, conferencing, and related hardware. The role is located in Hanford, California, and lists a salary range of $21.00–$25.00 per hour.
Requirements
- Associate degree or an equivalent combination of education and experience.
- Ability to travel between locations.
- Customer-service approach.
- Sound troubleshooting methodology and problem-solving ability.
- Ability to demonstrate quality management in performing duties.
- Ability to handle multiple tasks simultaneously.
- Effective oral and written communication skills.
- Ability to work as a team member and independently.
- Appropriate time-management and project-planning skills.
- Willingness to seek self-development and learning opportunities.
- Strong knowledge of commonly used concepts, practices, and procedures in the field.
- Knowledge of Microsoft Windows Server 2008 R2/2012 R2 operating systems and understanding of basic networking.
Nice To Haves
- A+ certification is desirable.
- Experience and understanding of Microsoft SQL, Exchange, IIS, ShoreTel, and SonicWall technologies are desirable.
- Understanding of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable.
Responsibilities
- Manage servers, including email, print, database, RDS, IIS, and backup servers, along with their associated operating systems and software.
- Assist with installation, configuration, maintenance, and troubleshooting of server hardware and software.
- Monitor email and ticketing queues and proactively assign tasks; respond by phone, email, or in person as appropriate.
- Inform other team members of work status.
- Provide escalated end-user support for phones, conferencing, and related hardware.
- Document job functions and procedures as necessary.
- Provide support staff training where required.
- Plan, develop, install, configure, maintain, secure, update, and optimize hardware running Windows operating systems.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
