Level 1 Desktop Support Technician

Custom Computer Specialists • East Northport, NY

8d • Onsite

About The Position

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible. CCS is looking for a motivated technical professional to join our team as a Level 1 Desktop Support Technician! The technician is primarily responsible for quick response to deskside support tickets, addressing administration's needs. The technician will collaborate with fellow district IT staff members, Custom team members and third-party vendors.

Requirements

• A+ certification, industry recognized support certification
• 1-2 years’ experience in hardware and software support
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Excellent knowledge and troubleshooting skills including currently supported Windows OS, networking, wired and Wi-Fi installation and troubleshooting
• Chromebooks and PC imaging
• Knowledge of Windows & Chromebook troubleshooting and repair
• Google Workspace
• Working knowledge of Microsoft Active Directory, print queues, file shares

Nice To Haves

• K-12 experience desired

Responsibilities

• Actively address tickets in the system, update, and close tickets
• Support the staff and educational needs of a school building(s)
• Prioritize daily activities including tickets and administrative requests
• Support Windows workstations and Chromebooks
• Troubleshoot laptops and desktops, optimize, reimage, or update ticket for repair
• Install and troubleshoot peripherals like printers, scanners and interactive boards in an enterprise environment
• Perform other job-related duties as assigned

Benefits

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed