IT Field Support Technician_Horsehead
Gr8ttek, LLC•Village of Horseheads, NY
About The Position
Gr8ttek is seeking a regular Field Specialist for its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist performs hardware-focused break-fix services and solutions on various client products. The role involves basic and moderately complex troubleshooting and repair activities and may require moderately complex analytical skills and decisions based on established department and company guidelines.
Requirements
- Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
- Ability to drive to client locations.
- Ability to lift and/or move computer equipment weighing up to 50 pounds.
- Valid driver’s license.
- Reliable transportation with valid registration and adequate insurance.
- Must own a basic repair tool kit.
- Excellent customer service skills.
Responsibilities
- Provide customer break-fix support for designated equipment.
- Communicate clearly in written and verbal form.
- Accept and deliver all assigned service calls.
- Complete administrative tasks associated with each call.
- Control and return assets and inventory.
- May provide functional guidance to colleagues.
- Perform other duties as assigned to meet business needs.
Benefits
- $40 per call and $5 per call per diem.
- Paid Dell/Lenovo certification training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
