Coord: IT Support

Vail Resorts•Hastings, MN

6d•Onsite

About The Position

The PC Technician: Coordinator is an entry-level, on-site IT position providing day-to-day support, maintenance, and assistance for IT hardware and software at a Vail Resorts location. The role supports end users with computer hardware and peripherals, maintains documentation, and uses a work ticket management system to track progress and document solutions. Working as part of the IT team, the PC Technician proactively identifies problems, facilitates solutions, repairs hardware and software in a Windows Client/Server LAN environment, and supports multiple point-of-sale systems. The position prioritizes safety and guest service while delivering IT support to Vail Resorts employees and guests. This is a winter seasonal position for 2026/2027, with full-time hours available. The starting wage is $21.04–$22 per hour. The role is on-site and may require weekend and holiday work.

Requirements

Be at least 18 years of age.
Have a positive, enthusiastic, and friendly attitude.
Be solution-oriented and desire to learn new skills.
Be comfortable around technology.
Be detail-oriented and well organized.
Be able to sit and stand for long periods.
Be able to move 50 pounds, with assistance if needed.
Be able to work a schedule that includes weekends and holidays.
Be able to ski or snowboard at an intermediate level, or have a desire to learn.
Have a valid U.S. driver’s license.
Be able to work without supervision.

Responsibilities

Prioritize personal, coworker, and guest safety and follow company safety policies and procedures.
Provide tier-one review and support of software and application issues, escalating issues when appropriate.
Manage support tickets from start to finish using the work ticket management system and follow company metrics and KPIs.
Support deployment, relocation, and reinstallation of IT equipment in offices, outlets, and special event sites.
Provide guest-focused support to users and collaborate with coworkers.
Support resort and remote-location sales points and peripherals.
Provide end-user support for IT-approved technology, including workstations, peripherals, printers, telephones, and time clocks.
Configure, track, maintain, and properly dispose of approved IT technology, including workstations, point-of-sale systems, handheld devices, and peripherals.
Create and maintain accurate documentation as assigned.
Participate in company and IT-specific training and support continual improvement.
Suggest and support implementation of ideas to improve user support and the guest experience.
Follow and help ensure compliance with IT-related company procedures, guidelines, and policies.
Support the community and the company’s diversity, equity, and inclusion efforts.
Perform other duties and projects as assigned.