Physician Support Coord IV

University of Rochester • City of Rochester, NY

2d • $22 - $30 • Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Under the direct supervision of the Practice Manager, Clinic Directors and Nurse Managers will work with considerable latitude for independent judgement. Responsible for the oversight of coordination of infusion sites and information/data support. Provides direction to other clerical staff. Serves as an indirect supervisor of Infusion PSR. This includes training and coordinating activities for clerical staff.

Requirements

• High School diploma and 2 years relevant experience required
• Demonstrated customer service skills required

Nice To Haves

• 1 year leadership experience preferred
• Experiences with surgical/appointment scheduling software and electronic medical records preferred
• Demonstrates time management, multi-tasking, leadership and critical thinking skills preferred
• Medical Terminology preferred

Responsibilities

• Examines the clinic schedules(s) on a continuous basis (both weekly and daily) to identify opportunities for optimizing the time and effort of providers and clinical space by reviewing reports such as clinic utilization, master templates and the volume of referrals.
• Serves as a primary contact for provider(s) as it relates to clinic sites, clinical operations and scheduling coordination. Meets weekly with Practice Manager, Nurse Manager and Clinical Directors to recommend scheduling among competing demands and then implement the scheduling changes. Communicates expectations to clerical staff on any schedule changes that were implemented.
• Applies provider preferences and protocols in selecting for routine and non-routine correspondence related to patient communications. This includes compiling all necessary information and drafts for provider signature and ensuring best practices and following University polices and guidelines.
• Uses judgement based on clinical operations to authorize changing of clinic schedules. Authorizes rescheduling/bumps/closures when as needed by applying protocols for clinic scheduling. Delegates tasks to clerical staff for rescheduling patients.
• Assesses calls to understand patient needs, patient complaints, prioritizes medical concerns and obtains responses from providers and follows up with patients. Serves as the main point of contact for colleagues for all scheduling and communication questions or challenges related to clinical services.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED