Coord: IT Support
About The Position
The PC Technician: Coordinator is an entry-level, on-site IT position providing day-to-day support, maintenance, and assistance for IT hardware and software at a Vail Resorts location. The role supports users with computer hardware and peripherals, maintains documentation, and tracks support requests and solutions through a work ticket management system. Working as part of the IT team, the PC Technician proactively identifies issues, repairs hardware and software in a Windows Client/Server LAN environment, and supports multiple point-of-sale systems. The position prioritizes safety and guest service while delivering IT support to employees and guests. This is a winter seasonal position for 2026/2027, with full-time hours available. The expected pay range is $21.04 to $22 per hour. The position is on-site and requires working weekends and holidays. Applicants must be at least 18 years old; housing is not available.
Requirements
- Positive, enthusiastic, and friendly.
- Solution-oriented and interested in learning new skills.
- Comfortable around technology.
- Detail-oriented and well organized.
- Able to sit and stand for long periods of time.
- Able to move 50 pounds, with assistance if needed.
- Able to work a schedule that includes weekends and holidays.
- Able to ski or snowboard at an intermediate level, or willing to learn.
- Valid U.S. driver's license.
- Able to work without supervision.
- At least 18 years of age.
Responsibilities
- Prioritize personal, coworker, and guest safety; follow company safety policies and participate in safety training and initiatives.
- Provide tier-one review and support for software and application issues, escalating issues when appropriate.
- Manage support tickets from start to finish using the work ticket management system and align work with company metrics and KPIs.
- Support deployment, relocation, and reinstallation of IT equipment in offices, outlets, and special event sites.
- Provide guest-focused support to users and collaborate with coworkers.
- Support resort and remote-location sales points and peripherals.
- Provide end-user support for IT-approved technology, including workstations, peripherals, printers, telephones, and time clocks.
- Configure, track, maintain, and properly dispose of approved technology, including workstations, point-of-sale systems, handheld devices, and peripherals.
- Create and maintain accurate documentation as assigned.
- Participate in company and IT-specific training and pursue continual improvement and growth.
- Suggest and support implementation of ideas to improve user support and the guest experience.
- Follow IT-related company procedures, guidelines, and policies, and help ensure users do the same.
- Perform work with integrity.
- Engage with and support the community.
- Welcome and engage with guests and coworkers and support company diversity, equity, and inclusion efforts.
- Maintain a positive attitude and help foster an enjoyable workplace.
- Perform other duties and projects as assigned.
Benefits
- Free employee passes and discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral Program.
- Wellness benefits.
- 40% retail discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
