IT Support Technician

Pride Mobility Products Corporation•North Las Vegas, NV

24d•Onsite

About The Position

Provide help desk and remote technical support to employees, as well as on-site support for the Las Vegas facility. The role troubleshoots technology issues, escalates complex problems, and assists with IT projects and infrastructure support. The technician supports Microsoft 365 applications, desktops, network connectivity, internet applications, telephone systems, end-user equipment, and related hardware and software. The position also provides production and business-critical support, including after-hours support when required.

Requirements

At least 2 years of experience providing IT help desk, desktop support, or similar technical support in a business environment.
Associate degree in Information Technology, Business, or a related field; alternatively, a high school diploma or GED with at least 6 years of the required experience.
Must be legally authorized to work in the United States without sponsorship now or in the future.
Be a friendly team player who is professional, detail-oriented, and honest.
Ability to multitask, solve problems, and prioritize in a fast-paced working environment.
Ability to identify potential cybersecurity incidents and promptly follow established security reporting and escalation procedures.
Ability to prioritize incidents and service requests based on urgency and business impact.
Ability to diagnose and resolve issues with PCs, laptops, and related hardware and peripherals, including repairs, configuration, and upgrades.
Ability to explain technical information clearly to technical and nontechnical users.
Ability to use scripting and automation tools, such as PowerShell, to streamline routine technical support and administrative tasks.
Ability to learn and adapt to new technologies to address business needs.
Ability to exercise discretion and sound judgment when making business decisions.
Ability to work independently with minimal supervision, using initiative and creativity within established guidelines.
Relentless drive to achieve advancement and continuous improvement.
Strong analytical skills.
Intermediate working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
Intermediate working knowledge of Windows operating systems, Microsoft 365 applications, and common end-user technologies.
Intermediate working knowledge of computer hardware, BIOS, firmware, and peripherals.
Strong web navigation and online research skills.
Strong customer service, verbal, and written communication skills.

Nice To Haves

At least 1 year of experience providing on-site IT support in a manufacturing, warehouse, or distribution environment.
At least 1 year of experience using an IT ticketing system to track, prioritize, and resolve support requests.
At least 1 year of experience supporting user accounts, access permissions, Microsoft Office, and basic Windows Server functions.
Bachelor’s degree in Information Technology, Business, or a related field.

Responsibilities

Provide first-line help desk and technical support for Microsoft 365 applications, desktops, network connectivity, internet applications, telephone systems, and related technology.
Document, track, and manage incidents and service requests in the IT ticketing system through resolution or escalation.
Provide on-site IT support for the Las Vegas facility, working with facility personnel and IT teams to resolve issues, fulfill service requests, deploy equipment, and communicate service impacts.
Troubleshoot and resolve PC, network, and basic Windows Server issues, escalating complex or critical issues promptly to the appropriate support team or management.
Configure, test, deploy, maintain, and upgrade computers, operating systems, applications, peripherals, and related hardware and software.
Troubleshoot and repair PCs, printers, handheld scanners, and other end-user equipment, replacing components or coordinating service as needed.
Monitor production, system, and network alerts, coordinate support resources, and communicate issues that affect business operations.
Assist system and network administrators with server, network, infrastructure, and related technology projects.
Support IT projects and collaborate with users, project teams, and departments to meet business and service requirements.
Provide after-hours support for production or business-critical issues as required.
Maintain current technical knowledge through training and other professional development opportunities.
Observe safety and security rules and promptly report accidents, incidents, or injuries to management.
Complete the Annual CTPAT Security Training.
Focus on continuous improvement and consistently demonstrate good business judgment.
Work effectively with all Pride departments to exceed internal and external expectations.
Perform other duties as necessary, as duties may be modified or assigned.