It Support Specialist Jobs

About The Position

Requirements

• Associate degree, specialized technical training, or an equivalent combination of education and experience.
• Experience supporting Windows 11 and Microsoft 365 applications.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent customer service and communication abilities.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Valid New York State driver’s license and reliable transportation required.

Nice To Haves

• Two to three years of help desk, desktop support, or IT support experience preferred.
• Experience with Freshservice, Microsoft Intune, Windows Autopilot, Active Directory, and Microsoft Entra ID preferred.

Responsibilities

• Provide in-person and remote technical support for computers, mobile devices, printers, and other technology.
• Troubleshoot and resolve helpdesk tickets, service requests, and user issues.
• Configure, deploy, and maintain desktops, laptops, and peripherals.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with Windows 11 device provisioning using Microsoft Intune and Windows Autopilot.
• Support user account management, onboarding, offboarding, and access requests.
• Troubleshoot wired and wireless network connectivity issues.
• Assist users with communication and collaboration tools, including Webex Calling.
• Document solutions, create knowledge resources, and maintain accurate support records.
• Escalate complex issues while providing clear communication and excellent customer service.

Benefits

• Comprehensive benefits package.
• Professional development and growth opportunities.
• Supportive and collaborative work environment.
• Opportunity to make a meaningful impact in the community.