IT Support Specialist

Magellan Jets • Quincy, MA

9d • Hybrid

About The Position

Magellan Jets is seeking a skilled and motivated IT Support Specialist to provide technical support to approximately 120 end users. The role focuses on help desk and user support, troubleshooting, communication, and customer service in a predominantly Apple MacBook environment. It is an opportunity for a tech-savvy professional to learn and grow while helping maintain the effective operation of the company’s IT systems.

The position is primarily office-based. The employee works from the Quincy, Massachusetts office Monday through Thursday and may work from home on Fridays. The work environment is a general office with moderate noise. Limited travel may be required, including occasional trips to aircraft or client locations and possible overnight travel for conferences, client meetings, or operational oversight.

Requirements

• 2–3 years of experience in help desk or user support roles.
• Strong knowledge of Apple macOS and familiarity with hardware and software troubleshooting in a MacBook environment.
• Basic understanding of MDM platforms and system administration.
• Familiarity with networking basics and user account management.
• Experience with Okta administration and Microsoft Office 365.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Willingness to learn and adapt to new technologies and tools.

Nice To Haves

• Experience with Mosyle or JAMF.
• Experience with Jira or Zendesk ticketing systems.

Responsibilities

• Provide day-to-day technical support and troubleshoot hardware, software, and network issues, primarily in an Apple MacBook environment.
• Support and administer Microsoft Office 365 productivity tools.
• Assist with user account and identity management, including Okta administration.
• Assist with cybersecurity initiatives and educate end users.
• Manage and troubleshoot issues related to mobile device management platforms for endpoint management.
• Perform basic system administration, including user account creation and deactivation, permissions, policies, and updates.
• Maintain and document IT processes, user guides, and knowledge base articles.
• Assist with onboarding and offboarding to ensure seamless user experiences.
• Communicate with users to understand and resolve technical issues while providing excellent customer service.
• Collaborate with IT and other departments to identify and implement improvements to IT infrastructure.

Benefits

• Generous vacation and sick time policy.
• Nine company-paid holidays.
• Medical insurance (HMO or PPO).
• Dental and vision coverage.
• Health Reimbursement Arrangement (HRA).
• Healthcare Flexible Spending Account (HFSA).
• Dependent Care Flexible Spending Account (DCFSA).
• Rx Cost Share Assistance Program.
• Life insurance and disability benefits, 100% employer paid.
• Free Employee Assistance Program (EAP).
• 401(k) retirement plan with employer match.
• Fitness reimbursement program.
• Pet insurance discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed