IT Support Specialist

DMI • Tysons, VA

9d • $65,456 - $81,819 • Onsite

About The Position

DMI, LLC is seeking a full-time IT Support Specialist to support its IT Helpdesk team. The position provides Level I and Level II helpdesk support to end users in local and remote environments, maintaining and troubleshooting Windows and Apple Mac systems, Microsoft 365 services, endpoints, servers, and printers. The role is based at DMI’s McLean, Virginia headquarters and requires working from the office four to five days per week, from 8 a.m. to 5 p.m.

Requirements

• Windows Server administration.
• Windows Active Directory administration.
• Apple Mac administration.
• Microsoft 365 portal administration.
• Endpoint support and troubleshooting.
• Ability to provide excellent customer service.
• Proficiency in reading, writing, and speaking English.
• Good troubleshooting and problem-solving skills.
• Understanding of the TCP/IP protocol suite and tools.
• Good oral and written communication skills and ability to work in local and remote user environments.
• Must be a U.S. citizen.

Nice To Haves

• CompTIA A+ certification.
• CompTIA A+ Network certification.
• CompTIA Security+ certification.

Responsibilities

• Administer Windows Server.
• Install, upgrade, and administer Windows 11 systems.
• Install, upgrade, and administer Apple Mac systems.
• Administer Microsoft 365, including Entra ID, SharePoint Online, Exchange Online, and Intune.
• Provide Level I and Level II helpdesk support to resolve end-user technical issues.
• Perform routine tasks such as backing up and restoring user data, rebooting servers, administering users and groups, and installing simple software.
• Document symptoms and status information in the ticketing system and assign an applicable priority.
• Maintain IT equipment and perform regular inventories of in-house IT equipment.
• Set up laptops and workstations, run cables, and configure and connect monitors, mice, and other peripherals.
• Support the health and availability of Windows platforms.
• Manage, maintain, build, and troubleshoot employee laptops.
• Manage, maintain, and troubleshoot printers.
• Troubleshoot LAN connectivity and print-sharing issues.
• Perform Active Directory troubleshooting and support.

Benefits

• Virtual health visits.
• Commuter perks.
• Pet insurance.
• Entertainment discounts.
• Annual performance reviews.
• Tuition assistance.
• Internal career growth opportunities.
• 401(k) matches.
• Life and disability insurance.
• Financial wellness tools.
• Annual awards.
• Service anniversary recognition.
• Referral bonuses.
• Peer-to-peer recognition.
• Healthcare coverage.
• Wellness programs.
• Flu shots.
• Biometric screenings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed