IT Support Specialist
About The Position
The IT Support Specialist provides frontline technical support to employees across four municipal organizations. This fully on-site role involves regularly traveling between four city locations to support employees, troubleshoot technology issues, deploy equipment, and help keep essential public services running. Remote work is not available. The position offers a diverse technology environment and the opportunity to support multiple organizations and departments through meaningful public-sector work in a collaborative team environment. It is a stable, full-time position with excellent benefits.
Requirements
- Associate degree in Information Technology or equivalent experience.
- At least 2 years of desktop support, help desk, or IT support experience.
- Experience supporting Windows environments.
- Strong troubleshooting and customer service skills.
- Basic networking knowledge, including TCP/IP and connectivity troubleshooting.
- Valid driver's license and ability to travel between city locations.
Nice To Haves
- A+, Network+, MCP, or similar certifications.
- Experience with Active Directory, PowerShell, VMware, or Microsoft 365 administration.
Responsibilities
- Respond to help desk tickets and technical support requests.
- Troubleshoot hardware, software, network, and mobile device issues.
- Deploy and configure desktops, laptops, printers, and other technology.
- Support Microsoft Windows, Active Directory, Microsoft 365, and related systems.
- Assist with video conferencing, VoIP phones, and access control systems.
- Work directly with employees to deliver outstanding customer service.
- Help maintain secure, reliable technology environments.
- Travel between four city locations to support employees and deploy equipment.
Benefits
- Excellent benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
