IT Support Specialist

KRISTEN DISTRIBUTING CO•Bryan, TX

9d•$45,000 - $65,000•Onsite

About The Position

The IT Support Specialist is Kristen Distributing Company’s in-house technology resource and first point of contact for employee technology issues at its Bryan and Temple facilities. The role supports laptops, email, phones, printers, logins, and security cameras; troubleshoots day-to-day computer, network, and access issues; and coordinates infrastructure matters with the company’s managed IT services provider, GCS. The specialist manages IT equipment from purchase through retirement and partners with GCS to review security risks and IT performance. The role also leads practical, secure use of artificial intelligence at KDC, helping departments improve work processes while protecting company, employee, and customer data. The position may be filled full-time or part-time, depending on the selected candidate’s qualifications and availability. The work is scheduled Monday through Friday in the Bryan facility; hours depend on whether the position is full-time or part-time. Occasional early, evening, or weekend work may be required for system updates and urgent issues.

Requirements

Must be at least 18 years of age.
Associate’s degree in information technology, computer science, or a related field, or equivalent IT work experience in lieu of a degree.
At least one year of experience in IT support, help desk, or a similar technical role.
Working knowledge of Windows, Microsoft 365, Active Directory, and iPhone setup and management.
Ability to troubleshoot operating system, local network, permissions, and endpoint issues.
Experience tracking IT equipment inventory, assignments, or asset lifecycles.
Hands-on experience using generative AI tools such as Claude, ChatGPT, or Microsoft Copilot in a business setting, with practical understanding of protecting confidential data when using them.
Strong troubleshooting skills and ability to explain technical issues in plain language to employees with varying levels of technology comfort.
Well organized, dependable with follow-through, and able to manage multiple requests at once.
Ability to handle confidential employee and company information with discretion.
Valid driver’s license.
Ability to pass a background check and pre-employment drug screen.

Nice To Haves

Bachelor’s degree in information technology, computer science, or a related field.
Three or more years of experience in IT support, help desk, or a similar technical role.
Industry certifications such as CompTIA A+, Network+, or Security+, or a Microsoft 365 certification.
Experience with Microsoft Intune and Apple Business Manager.
Scripting or query skills in PowerShell, Python, or SQL.
Experience administering an enterprise AI platform or building AI integrations and automations.
Experience working with a managed IT services provider and with security camera systems (NVR/VMS).

Responsibilities

Serve as the first point of contact for employee technology issues, including laptops, email, phones, printers, logins, password resets, and security cameras, providing in-person, phone, and remote support.
Troubleshoot computer, network, and access problems; escalate server and network infrastructure issues to GCS and follow them through resolution.
Install, configure, update, and maintain laptops, monitors, printers, peripherals, and meeting-room equipment at the Bryan and Temple facilities.
Monitor and maintain security camera systems at both facilities and coordinate repairs with vendors.
Set up and issue company phones and laptops; reassign or deactivate phone lines when employees transfer or separate.
Manage company devices through Microsoft Intune and Apple Business Manager.
File and follow up on Asurion insurance claims for lost, stolen, or damaged company phones.
Review monthly AT&T wireless invoices for unused lines, incorrect charges, and missing credits, and report discrepancies to Accounting.
Monitor automated user setup based on Paycom hires, position changes, and terminations, and verify that access changes complete correctly.
Set up Encompass accounts and manage user permissions.
Maintain the company phone and email directory and ensure employee contact details are correct across company systems.
Ensure system access is removed on an employee’s last day and returned equipment is stored properly.
Maintain an inventory of company cell phones, warehouse devices, laptops, monitors, and other IT equipment, including assignment, condition, and location.
Issue and document equipment assignments, and collect equipment when employees separate, change roles, or receive replacements.
Maintain an equipment replacement schedule that tracks age, warranty, and planned replacement date; work with Accounting on annual replacement budgeting.
Obtain quotes, recommend purchases, submit purchases for approval, and order, receive, set up, and deploy new IT equipment.
Wipe and properly dispose of retired equipment to protect company data.
Act as KDC’s day-to-day contact with GCS, opening and following up on tickets and projects.
Review security risks and alerts identified by GCS, recommend actions, and track items through resolution.
Meet regularly with GCS to review IT environment performance, open issues, and upcoming needs.
Track software licenses, subscriptions, and vendor renewals to help ensure KDC pays only for what it uses.
Administer KDC’s enterprise AI platform, Claude, including user accounts, settings, and permissions.
Work with department leaders to identify repetitive tasks that AI can automate or speed up, and help build and test workflows.
Train employees in effective, secure AI use through individual assistance, quick-reference guides, and short group sessions.
Follow and promote security practices such as multi-factor authentication, password standards, software updates, and phishing awareness in line with KDC’s cyber insurance requirements.
Prepare quarterly IT activity reports for leadership.
Write and maintain clear how-to guides and procedures for recurring IT tasks.
Perform other duties as assigned.

Benefits

For full-time employees: medical, dental, and vision coverage, with KDC contributing a substantial share of the employee-only premium.
For full-time employees: $30,000 company-paid life insurance policy at no cost to the employee, with supplemental coverage available.
For full-time employees: voluntary short-term and long-term disability, accident, and critical illness coverage.
For full-time employees: 401(k) eligibility after three months of service, with a company match of 50% on the first 6% of employee contributions and traditional and Roth options.
For full-time employees: paid time off—five days after six months of service, ten days annually at one to four years, and fifteen days annually after five years, with up to five days carryover.
For full-time employees: eight paid holidays per year with no waiting period.
Three uniforms provided at hire, plus discounts on work boots.
Employee Assistance Program, including access to an on-staff counselor.
Discounted gym membership.
Bi-weekly pay and direct deposit.