IT Support Specialist

TEKsystems • Springboro, OH

9d • $20 - $30 • Onsite

About The Position

We are seeking a Desktop Support Technician to provide technical support for local and remote end users. The role troubleshoots hardware, software, application, operating system, and connectivity issues while maintaining a high level of customer service. The technician supports end-user devices and business applications, assists with deployments and technology projects, maintains support documentation and electronic records, and collaborates with technical teams on escalated issues. The position is based in Springboro, Ohio, and is described as contract to hire and fully onsite, with a combination of onsite and remote support responsibilities. Occasional travel and participation in on-call, evening, or weekend support schedules may be required.

Requirements

• 24 years of experience in desktop support, help desk support, or technical support roles (as written in the posting).
• Strong troubleshooting skills across hardware, software, and operating systems.
• Experience supporting end users in both remote and onsite environments.
• Knowledge of desktop deployment, imaging, software installation, and system maintenance.
• Understanding of computer networking fundamentals and wireless connectivity.
• Experience supporting productivity and collaboration applications.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize tasks and effectively manage multiple support requests.
• Strong documentation and organizational skills.

Nice To Haves

• Experience supporting multiple locations, clients, or business units.
• Familiarity with additional operating systems and diverse technology environments.
• Experience supporting remote access technologies and mobile workforces.
• Exposure to project implementation, testing, and rollout activities.
• Experience working independently at customer or field locations.

Responsibilities

• Provide remote and onsite technical support for end-user computing devices and business applications.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, maintain, and upgrade desktops, laptops, and peripheral devices.
• Support remote users and assist with secure remote access and connectivity solutions.
• Perform device deployments, imaging, reimaging, and system rebuilds as needed.
• Troubleshoot and support business applications, workflows, and operational processes.
• Test and evaluate new hardware and software configurations.
• Assist with technology projects from implementation through testing and deployment.
• Maintain accurate records of incidents, resolutions, procedures, and support documentation.
• Update and manage electronic records, internal applications, and web-based content as required.
• Collaborate with technical teams to resolve escalated issues and improve support processes.
• Participate in on-call support and maintenance activities, and travel occasionally as needed.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, including PTO, vacation, or sick leave, if eligible. Benefits may depend on job classification and length of employment and are subject to change and plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed