IT Support Specialist

TEKsystems•Tempe, AZ

9d•$25 - $30•Onsite

About The Position

Under supervision, the IT Support Technician provides first-line technical support to employees by responding to reported issues, documenting and troubleshooting them, and researching solutions to maintain support levels. The role focuses on customer experience and resolving customer requests, with an emphasis on positive interactions and effective support. The specialist supports employees in Arizona and nationwide. The work is approximately 70% IT service desk and remote support and 30% local office desktop support and projects; the balance may vary according to business needs. The primary location is Tempe, Arizona, with occasional visits to other Phoenix offices. Hours are Monday through Friday, 8 a.m. to 5 p.m. Pacific Time, with a one-hour lunch. The role includes on-call responsibilities as part of a team rotation, approximately every six weeks. This is a contract position based onsite in Tempe, Arizona. The pay range is $25.00–$30.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; voluntary life and AD&D insurance; short- and long-term disability; a health savings account; transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation or sick leave. Eligibility and plan terms apply, and benefits may change.

Requirements

Strong customer service experience.
Experience or skills in support, troubleshooting, customer service, Active Directory, help desk support, Windows, service desk, ServiceNow, and phone support.

Responsibilities

Serve as the first point of contact for IT support and assist associates with technical needs.
Document all work performed during support calls and follow escalation procedures when needed.
Work within defined standards and service-level agreements.
Maintain timely and concise communication with customers.
Perform tasks related to special projects and other assigned duties.
Participate in on-call responsibilities as part of a weekly team rotation, approximately every six weeks.
Provide IT service desk and remote support, local office desktop support, and project support.