Intake Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 1 year of related experience and/or training in a related field with a high school diploma or equivalent.
• Maintain current licenses and any certificates required for the position, including those listed in the posting: Driver’s License, First Aid CPR AED, Application Assistance Navigator, Community Health Worker, Mental Health First Aid, Child Passenger Safety Technician, and Post-Partum Doula.
• Meet applicable federal and state regulatory guidelines and standards.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Drive a vehicle and comply with applicable safety procedures.
• Respond sensitively and competently to the service population’s cultural and socioeconomic characteristics.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Communicate effectively in written and spoken English.
• Organize and prioritize responsibilities and duties efficiently.
• Provide crisis intervention according to BCFS HHS training when needed to maintain a safe environment.
• Maintain the computer literacy needed to perform the job responsibilities.
• Maintain confidentiality in all areas of the service population and program operations.
• Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

• Spanish language skills are highly preferred.

Responsibilities

• Collect and document client information, including completing required intake forms, assessments, and service plans.
• Verify client eligibility and required documentation.
• Accurately enter and maintain client data in PEIRS and Salesforce.
• Provide clients with information about available services, resources, and next steps.
• Communicate with internal staff to facilitate handoffs and service coordination.
• Identify urgent needs and escalate them appropriately to the Program Director.
• Follow up with clients to complete intake or gather missing information.
• Maintain client referral records.
• Assist with outreach duties as assigned by the Program Director.
• Attend training as assigned by the Program Director.
• Follow program safety procedures and implement BCFS safety protocols.
• Meet deadlines set by the Program Director and federal partners, and meet documentation deadlines in accordance with program requirements.
• Process 6–7 intakes per week.
• Participate in scheduled meetings, team decisions, and operations.
• Participate in workshops, seminars, education programs, and activities that promote professional growth and development.
• Compile, prepare, submit, and maintain accurate records, files, forms, and other information in accordance with agency policies and licensing or contract requirements.
• Maintain professional and ethical conduct as outlined in the BCFS employee handbook, including respecting agency staff, children, and community members and complying with the dress code.