Intake Specialist-Day Services

Catholic Charities Archdiocese of OKC•Oklahoma City, OK

About The Position

The Intake Specialist provides direct service and support through day services at the Sanctuary for Women’s Development shelter. The role conducts intake interviews with new clients seeking case management services, assesses whether clients meet case management criteria, and refers qualifying clients to a Case Manager. The position also supports day-shelter operations, client appointments, group activities, resource distribution, recordkeeping, referrals, and emergency assistance. The position reports to the Director of Sanctuary for Women’s Development, OKC, and may supervise volunteers. It works in a fast-paced center serving unhoused and low-income people, where rapid decision-making and crisis situations may occur. Because the work involves sensitive and personal settings with women, applicants must be female to preserve client privacy, dignity, and comfort.

Requirements

High school graduation or GED.
Valid Oklahoma driver’s license and eligibility to drive company vehicles.
Strong verbal and written communication, listening, and presentation skills.
Flexible interpersonal skills to interact effectively with clients, peers, and managers at all organizational levels.
Excellent organizational skills to manage multiple tasks adequately and promptly.
Ability to work effectively with staff, volunteers, parishes, and the community.
Ability to adjust communication style for diverse situations.
Ability to work autonomously and be proactive.
Computer literacy and proficiency with Microsoft Office applications.
Must be female, as the role involves working closely with women in sensitive and personal settings to preserve client privacy, dignity, and comfort.
Ability to perform or intervene in crisis situations, including CPR/SFA activities if warranted.
Ability to sit for long periods and potentially stand or walk for long periods.
Finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
Ability to lift up to 50 pounds repetitively.

Nice To Haves

Associate’s degree.
Fluency in Spanish and English.

Responsibilities

Interact with clients seeking day services at the day-shelter.
Conduct intake interviews with clients and open, maintain, and update client files within established timeframes.
Determine whether clients meet case management criteria and refer qualifying clients to a Case Manager.
Assist the Case Manager with scheduling appointments for eligible clients.
Coordinate client arrivals and appointment processes.
Assist with signups for services such as showers and laundry, and supervise the client process.
Intervene in client crisis situations as appropriate.
Answer and screen incoming calls.
Maintain accurate records, including timely database records and case notes as appropriate.
Prepare and distribute food pantry and hygiene items as scheduled.
Provide information and referrals, and provide emergency assistance under department procedures when funding is available.
Transport clients to and from shelters as needed.
Assist with scheduling and/or leading group classes, including job-search and daily-living-skills classes.
Pick up supplies as scheduled, including from the Regional Food Bank of Oklahoma.
Coordinate with agency departments to support efficient and effective use of shared resources.
Enter and track daily, weekly, and monthly departmental statistics.
Perform other duties assigned by the supervisor based on departmental needs.
May supervise volunteers.