Child Welfare Services Intake Specialist 3 (Day Shift) - Statewide

Family and Children Services, Division of•Albany, NY

23h

About The Position

The Georgia Department of Human Services, Division of Family and Children Services, is hiring a Child Welfare Services Intake Specialist 3 for its Child Protective Services Intake Communication Center. Positions are located statewide based on the candidate’s location. Under broad supervision, the specialist communicates with the public and internal and external customers, gathers information, and assesses reports to determine priority, allegation type, and handling. The role is based in a fast-paced call-center environment and includes interviewing reporters, conducting safety screenings, evaluating whether allegations meet agency definitions of abuse or neglect, and assessing danger to determine the agency’s response. The position follows a Monday–Friday, 8:00 a.m.–4:30 p.m. schedule and may involve occasional statewide travel. The designated special-entry salary is non-negotiable.

Requirements

Bachelor’s degree from an accredited college or university; or three years of experience in a customer service setting handling questions or complaints and/or providing information; or two years of experience at the lower-level Child Welfare Services Intake Specialist 2 role or an equivalent position.
Excellent oral, written, presentation, and interpersonal communication skills.
Strong proficiency in Microsoft Office Suite and/or standard software applications used in a corporate office environment.
Availability to work the specified shift schedule.

Nice To Haves

Bachelor’s degree in social work or a behavioral science area.
Experience or knowledge of social service programs, particularly Child Protective Services within the Division of Family and Children Services.
Work experience conducting child protective services investigations, including special investigations.

Responsibilities

Interview reporters and assess reports of child abuse and/or neglect.
Conduct safety screenings for each report.
Determine whether allegations meet agency definitions of abuse or neglect and assess the level of danger to determine the appropriate agency response.
Provide customer service to reporters, stakeholders, field staff, and internal partners.
Follow established unit goals and the assigned shift schedule.
Participate in scheduled training to support professional growth and development.
Ensure efficient and timely delivery of services.
Travel statewide on occasion.
Perform other professional responsibilities as assigned.