Child Welfare Services Intake Specialist 3 (Day Shift) - Statewide

Georgia Department of Revenue•Albany, OR

About The Position

The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS), is hiring a Child Welfare Services Intake Specialist 3 for its Child Protective Services Intake Communication Center (CICC). Positions are located statewide based on the candidate’s location. Under broad supervision, the specialist communicates with the public and internal and external customers, provides information and services, and obtains information and assesses intakes to determine priority, allegation type, and handling. In a fast-paced call-center environment, the specialist interviews reporters and conducts safety screenings on reports of child abuse or neglect. The role assesses whether allegations meet agency definitions of abuse or neglect and evaluates danger to determine the appropriate agency response. The position follows a Monday–Friday, 8:00 a.m.–4:30 p.m. schedule, and involves occasional statewide travel. The designated special entry salary is non-negotiable.

Requirements

A bachelor's degree from an accredited college or university, or three years of experience in a customer service setting handling questions or complaints and/or providing information, or two years of experience at the lower-level Child Welfare Services Intake Specialist 2 or an equivalent position.
Excellent oral, written, presentation, and interpersonal communication skills.
Strong proficiency using Microsoft Office Suite and/or standard software applications used in a corporate office environment.

Nice To Haves

A bachelor's degree in Social Work or a behavioral science area.
Experience or knowledge of social service programs, specifically Child Protective Services within the Division of Family and Children Services.
Work experience conducting child protective services investigations, including special investigations.

Responsibilities

Interview reporters and conduct safety screenings for reports of child abuse and/or neglect.
Assess whether allegations meet agency definitions of abuse or neglect and determine the level of danger and appropriate agency response.
Provide customer service to reporters, stakeholders, field staff, and internal partners.
Follow the assigned shift schedule and established unit goals.
Attend scheduled training to support professional growth and development.
Ensure efficient and timely delivery of services.
Travel statewide on occasion.
Perform other professional responsibilities as assigned.