Intake Specialist

Centria Autism•Farmington Hills, MI

10d

About The Position

The Intake Specialist initiates contact with clients seeking ABA therapy and guides families through the intake process. The role involves building relationships, managing communications and logistics, coordinating initial assessments, and maintaining accurate, confidential client records. The specialist also participates in projects and new initiatives and is responsible for complying with Centria’s Code of Conduct, company policies and procedures, and applicable federal and state laws, as well as reporting violations. The position pays $19.80–$25.00 plus bonus. Scheduled shifts are nine hours, including eight working hours and a one-hour unpaid lunch, Monday through Friday during business hours of 8:00 AM–9:00 PM EST; the specific schedule is communicated by the leader. Additional time or occasional schedule changes may be required. The role is primarily sedentary, with periodic walking and standing and possible bending, reaching, lifting, pushing, or pulling up to 30 pounds. Close visual acuity for computer screens and analyzing on-screen data is required. Centria is an equal opportunity employer and states that it values diversity.

Requirements

Bachelor’s degree or equivalent work experience in Sales and/or Healthcare.
Two to three years of inside sales or phone-based experience.
Experience with successful sales conversations and sales presentations.
Basic computer skills and working knowledge of a laptop or desktop PC.
Proficiency in Microsoft Suite, including Word and Excel.
Proficiency in G Suite, including Gmail, Drive, Docs, Sheets, and Google Meet.
Ability to follow written instructions and use computers and software programs.
Ability to communicate expressively and receptively.
Effective written and verbal communication with internal and external stakeholders.
Ability to build rapport, explain complicated information clearly, handle challenging phone conversations, and represent the Centria brand.
Ability to organize, prioritize, and manage multiple tasks, meet deadlines, and meet or exceed team benchmarks.
Adaptability and willingness to work collaboratively and independently.
Excellent interpersonal, listening, critical-thinking, and problem-solving skills.
Strong work ethic and attention to detail, accuracy, and quality, with a track record of error-free work.

Responsibilities

Receive initial client connections and develop relationships with families.
Build and maintain relationships with families and guide them through the diagnosis process.
Manage high-volume communication with new families and existing families waiting for a diagnosis.
Follow up on logistics-related communication from the initial intake call through completion of the assessment.
Categorize client needs, clarify information, resolve issues, and provide solutions or alternatives.
Communicate statuses on leads and referrals and report positive progress in services.
Create and maintain accurate, confidential client files in relevant systems, such as SalesForce and CareConnect, throughout intake.
Communicate with team members to support a coordinated and efficient workflow.
Obtain signatures on start-of-care documents.
Schedule initial assessment appointments with families in coordination with Operations and Clinical teams.
Participate in major projects and implementation of new initiatives and processes.
Comply with Centria’s Code of Conduct, policies and procedures, and federal and state laws.
Report violations of company policies or the Code of Conduct.