Intake Specialist

Alive Hospice Inc.•Nashville, TN

4d•Onsite

About The Position

The Intake Specialist responds to inquiry and intake calls, assists with administrative duties, and is cross-trained for other provider relations roles. Under the direction of the Director of Intake & Admissions, the position supports patient admissions, communication with internal and external providers, data entry, and documentation. The role is based at Alive's main campus in Nashville, Tennessee, and is PRN with a minimum of 24 hours per month.

Requirements

Associate degree (A.A.) from a college or technical school, one year's related experience and/or training, or an equivalent combination of education and experience.
Current driver's license and automobile insurance as required by Tennessee State Law.
Ability to multitask and stay organized.

Responsibilities

Represent the agency as assigned to promote services and co-market with provider relations representatives.
Serve as back-up to the Director of Intake & Admissions as needed.
Serve as a liaison and provide feedback from referral sources.
Collaborate with physicians, social workers, discharge planners, and clinical coordinators to gather available information for treatment plans, including discharge orders.
Answer and respond to inquiry, intake, family, and healthcare-provider calls.
Provide accurate, consistent, and compassionate attention to each call.
Maintain confidentiality of patients, families, and staff.
File, fax, log, and maintain data accurately and so it is readily accessible.
Enter, manipulate, and retrieve data in the proper reporting structure.
Route paperwork appropriately and in a timely manner.
Assist with administrative duties as assigned by the Director of Intake & Admissions and Director of Clinical Partnerships.
Perform other duties as assigned.