Intake Specialist

Goodwill Gulf Coast•Spanish Fort, AL

12d•$18 - $18•Onsite

About The Position

The Intake Specialist provides intake, orientation, and administrative support to the Mission Services division, including Workforce Development, Education Services, Support Services, and Children and Family Services. The role is often the first point of contact for people seeking information about services. It explains the agency’s mission, services, and programs and connects individuals with appropriate internal and community resources. The position conducts structured participant intake, identifies potential service needs, refers participants to relevant program staff, and accurately records intake information and services in agency systems. It also conducts new hire orientations and provides reception, clerical, and program support. The role requires professional customer service, confidentiality, organization, and the ability to work in a fast-paced office with frequent interaction with employees, participants, visitors, and the public.

Requirements

High school diploma or GED.
Demonstrated knowledge of Microsoft Office, including Word, Excel, and Outlook.
Excellent written and verbal communication skills and ability to communicate clearly in English.
Strong customer service and interpersonal skills, including the ability to interact cordially and productively with a variety of people.
Ability to explain the agency’s mission, programs, and services.
Ability to conduct structured interviews, ask sensitive questions professionally, and accurately document responses.
Ability to identify potential service needs and make appropriate internal and community referrals.
Ability to speak comfortably to groups and conduct new hire orientations.
Ability to maintain confidentiality of participant and employee information.
Strong organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Ability to work Monday through Friday, including occasional early mornings or late afternoons.
Ability to function in a hectic work environment with occasional periods of high stress.
Ability to operate standard office equipment, including computers, copiers, scanners, fax machines, postage machines, laminating machines, and a multiline telephone system.

Nice To Haves

Two years of related customer service, administrative, human services, or program support experience.
Experience conducting orientations, interviews, assessments, or participant intake.
Experience using participant databases, case management systems, or other reporting systems.

Responsibilities

Provide friendly, enthusiastic, and effective customer service to callers, visitors, employees, participants, and coworkers.
Explain Goodwill Gulf Coast’s mission, services, programs, staff, and locations to internal and external customers.
Conduct structured intake with participants seeking services to identify eligibility for available programs and services.
Review intake responses and refer participants to relevant program staff for further discussion, eligibility determination, and enrollment.
Enter participant intake information, services, referrals, and other required data into program databases and reporting systems.
Conduct new hire orientations and provide required information, materials, and documentation.
Receive and route calls and texts through the computerized phone and voicemail system, taking and delivering messages accurately.
Greet visitors, provide information, maintain visitor logs, direct people to appropriate staff or services, and follow security procedures.
Assist participants with faxing, scanning, copying, computer access, online applications, and other Opportunity Center resources.
Ensure participants complete required intake, data collection, consent, and service documentation.
Create, type, and modify documents using Microsoft Office, including correspondence, reports, flyers, signs, and forms.
Receive and distribute mail, accept donations and issue receipts, and receive vendor deliveries.
Distribute job-opening information and provide basic guidance on online job applications.
Support the medical equipment assistance program by receiving applications, issuing available equipment, and coordinating equipment needs with program staff.
Coordinate and maintain meeting and room schedules for the location.
Provide clerical support, including filing, copying, preparing folders, making calls, and completing other administrative tasks.
Research community resources and make referrals when Goodwill Gulf Coast does not offer a requested service.
Maintain a clean, organized, and professional reception and office area; restock supplies and monitor office equipment.
Submit purchase order requests on behalf of Mission Services staff to the supervisor as needed.
Maintain confidentiality of participant, employee, and private information in accordance with agency guidelines, policies, and CARF requirements.
Stay informed about agency, community, and program information through communication, training, and staff meetings.
Act as a positive role model and follow safety procedures and personnel policies.
Maintain regular attendance and perform other duties as assigned.