Coordinator

Acadia Healthcare•Haverhill, MA

About The Position

Haverhill Pavilion is seeking a full-time candidate to handle patient admission and registration in a high-paced, pressure-filled environment requiring multitasking. The role is responsible for receiving incoming patients, completing admission and registration processes, and coordinating required information and appointments. The salary range is $21.50–$25.50, based on experience. The schedule is Tuesday through Friday, 10:00 a.m.–6:30 p.m., and Saturday, 8:00 a.m.–4:30 p.m., for 40 hours per week. The position also supports patient safety and the operation of a safe, clean, secure, and comfortable facility. It involves interacting with patients and families, observing and communicating significant behavioral observations, assisting with safety checks and documentation, and supporting patients’ treatment goals. CPR and de-escalation/restraint certification are required; training is available upon hire and provided by the facility.

Requirements

Ability to work under pressure in a fast-paced environment and multitask.
CPR certification required; training is available upon hire and provided by the facility.
De-escalation/restraint certification required; training is available upon hire and provided by the facility.

Nice To Haves

Bachelor’s degree preferred; a degree in a Social Services field is a plus.
One or more years of healthcare experience preferred.
First aid may be required, depending on the state or facility.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Perform clerical duties, including managing paperwork, data entry, communicating with insurance companies about claims, and answering phones.
Complete admission paperwork, explain forms before patients sign, notify the clinical lead of arrivals, and escort patients and documentation to the appropriate facility location.
Complete patient admissions accurately and efficiently and distribute arrival or transfer paperwork promptly to staff.
Ensure required patient information is received and processed and that necessary appointments are arranged with appropriate behavioral or medical health personnel.
Maintain a positive, empathetic, and professional attitude toward customers and acknowledge and work to resolve unmet needs or complaints.
Prioritize patient safety, respond urgently to safety needs, and provide excellent customer service.
Help provide patients with a positive, supportive, and structured environment.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified by special precautions or individualized supervision guidelines.
Document timely, accurate, and appropriate clinical information in medical records, inpatient registration systems, and other technology systems.
Help maintain a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
Interact routinely with patients, observe their behaviors, and communicate significant observations to admissions staff.
Obtain and document patients’ vital signs, height, and weight when assigned.
Engage patients in activities and interactions designed to encourage achievement of treatment goals.
Assist patients and family members with contraband searches and itemizing belongings and valuables when needed.
Complete and maintain required documentation.
Assist with follow-up and paperwork related to facility incidents and events.
Provide patient transportation or coordinate transportation with an appropriate staff member.
Perform other functions and tasks as assigned.